Service Manager

6 months ago

Vaughan, Canada Stage Windows & Doors Full time

**Position Summary**:
The Service Manager will play a vital role by overseeing the workflow management of the after sales service department ensuring quality of service, warranty management, scheduling, and overall performance of department.

The Service Manager will provide leadership and direction to facilitate and streamline after sales service process for our customers. This position is focused on leading the warranty management procedure by receiving claims, entering orders into system, validating requests, scheduling service, organizing routes, ensuring quality of service, and collaborating with external departments, including Production and Finance to ensure customer and service requests are being met. The Service Manager will partner with clients to confirm order information, provide product specifications and updates on service status, and enhance client experiences.

**Key Responsibilities**:

- Provide direction and guidance to Service Technicians and Coordinators by allocating work, conducting training, and guiding staff on service and client care protocols
- Foster strong relationships with customers by answering queries in a timely manner, providing accurate information on product specifications, issuing quotes according to warranty program, and collaborating with external departments to meet customer needs
- Understand warranty program and critically examine orders to ensure processes and procedures are being followed
- Ensure orders are inputted into the system accurately and timely
- Create KPIs to measure and monitor performance of department ensuring targets met, improvement plans designed where necessary, and cost savings are implemented to reduce waste and increase profitability
- Design service technician routes by scheduling and assigning client services, company vehicles and service equipment for daily tasks at hand
- Create client care standards focused on timely response times, accurate information, exceptional quality standards, and long-term solutions. Ensure department members are trained on standard client care standard
- Resolve special request client orders through communication with customers and collaboration with production team
- Track warranty claims and dates for services jobs within system
- Follow up with clients to extract feedback on quality of service received ensuring high level of satisfaction
- Perform research and inquiries on increased service and quality improvement opportunities and connect with Sales Director and Production Manager to design action plans in response
- Partner with Production Manager to facilitate approval of rush orders and completion of special client requests
- Collaborate with Controller on any financial conflicts with customers and devise resolutions
- Coordinate with Purchasing department for sourcing of window parts, glass, and patio doors
- Other tasks as assigned

**Skills**:

- Sound understanding of window production and product specifications
- Excellent oral and written communication skills
- Working knowledge of MS Office Suite, MS Excel, and databases
- Demonstrated ability to accurately calculate measurements
- Time management and project prioritization skills
- Attention to detail and problem-solving skills
- Strong organizational skills with the ability to multi-task

**Education & Experience**:

- Post Graduate education
- 5+ years after service and warranty experience within windows manufacturing industry
- Previous experience leading projects and teams
- Hands-on experience with data entry, reporting, and scheduling

Stage Windows & Doors is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

  • Customer Service Representative

    3 weeks ago

    Vaughan, Ontario, Canada CAD Customer Service Full time

    About the RoleThe Customer Care Representative, Bilingual, serves as the first point of contact and strives to provide exceptional customer experience in support of multiple business units within CAD Customer Service. The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general inquiries with a focus...

  • Customer Service Representative

    1 month ago

    Vaughan, Ontario, Canada CAD Customer Service Full time

    At CAD Customer Service, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will strive to provide the absolute best customer experience in support of multiple business units within our organization.The ideal candidate will have...

  • Restaurant Operations Manager

    2 weeks ago

    Vaughan, Ontario, Canada Service Inspired Restaurants Full time

    Service Inspired Restaurants is a dynamic and innovative company that takes pride in its diverse portfolio of restaurants. As a Restaurant Operations Manager, you will be responsible for upholding the highest quality standards for food, service, and financial management.The ideal candidate will have 5 years of previous restaurant management experience, with...

  • Assistant General Manager

    1 month ago

    Vaughan, Ontario, Canada Service Inspired Restaurants Full time

    OverviewAt Service Inspired Restaurants, we're committed to delivering exceptional dining experiences that exceed our guests' expectations. As an Assistant General Manager, you'll play a key role in driving our success by leading a high-performing team and ensuring seamless operations.Our StoryWe're a diverse portfolio of restaurants that thrive on a culture...

  • Customer Service Representative for Medical Devices

    2 weeks ago

    Vaughan, Ontario, Canada CAD Customer Service Full time

    Job OverviewWe are seeking an experienced Customer Service Representative to join our team at Terumo Medical Canada, Inc. (TMCI). As the first point of contact for customers, you will play a vital role in providing exceptional service and support.About the RoleThe successful candidate will be responsible for managing customer inquiries, processing orders,...

  • General Manager

    6 months ago

    Vaughan, Canada Service Inspired Restaurants Full time

    Overview Our Story At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to...

  • Security Operations Manager

    2 weeks ago

    Vaughan, Ontario, Canada Gemstar Security Service Ltd. Full time

    Job Title: Security Operations ManagerJob Summary: We are seeking a highly skilled and experienced Security Operations Manager to join our team at Gemstar Security Service Ltd.Key Responsibilities:Supervise and co-ordinate the activities of security workers.Be the point of contact for emergency situations and provide technical advice.Prepare and submit...

  • Yard Manager

    5 months ago

    Vaughan, Canada Dass Steel Service Center Full time

    **Yard Manager at DSSC** The Yard Manager plays an integral role in overseeing the daily operations of a yard or outdoor facility, ensuring smooth and efficient handling of materials and equipment. This position involves coordinating the movement, storage, and logistics of goods, often for industries such as construction, transportation, or warehousing. By...

  • Security Operations Manager

    2 weeks ago

    Vaughan, Ontario, Canada Gemstar Security Service Ltd. Full time

    Job Title: Security Operations ManagerWe are seeking an experienced Security Operations Manager to join our team at Gemstar Security Service Ltd.About the Role:The successful candidate will be responsible for overseeing the daily operations of our security team, ensuring that all tasks and activities are completed efficiently and effectively.This is a...

  • Security Operations Manager

    2 weeks ago

    Vaughan, Ontario, Canada Gemstar Security Service Ltd. Full time

    About Gemstar Security Service Ltd.Gemstar Security Service Ltd. is a leading provider of security solutions, committed to delivering exceptional service and protection to our clients.Job Title: Security Operations ManagerWe are seeking a highly skilled and experienced Security Operations Manager to join our team. As a key member of our management team, you...

  • Scrap Yard Manager

    3 months ago

    Vaughan, Canada Dass Steel Service Center Full time

    **Scrap Yard Manager** The Yard Manager plays an integral role in overseeing the daily operations of a yard or outdoor facility, ensuring smooth and efficient handling of materials and equipment. This position involves coordinating the movement, storage, and logistics of goods, often for industries such as construction, transportation, or warehousing. By...

  • Automotive Service Advisor

    6 months ago

    Vaughan, Canada R&S Auto Service Ltd Full time

    _Automotive Service Advisor - No Weekends - Bonus Pay_ **Job description** **R&S Auto** R&S Auto is a family-owned auto repair facility that has serviced the North York and Vaughan community for the past 30+ years. We specialize in providing high quality preventative maintenance and service for imported and domestic vehicles alike. We are proud to have...

  • Service Manager

    5 months ago

    Vaughan, Canada Newmar Window Manufacturing Inc. Full time

    **Service Manager - Monday to Friday; 7:30am - 4:00pm** **Responsibilities** - Supervise a team of service coordinators, effectively delegating tasks to ensure smooth workflow consistency. - Conduct comprehensive training sessions for new hires to acquaint them with company products and processes proficiently. - Offer proficient supervision and coaching...

  • Service Manager

    6 months ago

    Vaughan, Canada Mircom Group Of Companies Full time

    Summary: The successful candidate will oversee Mircom’s field services operations for the Greater Toronto Area (GTA). The Service Manager will organize and manage all administrative and service activities and supervise the performance of the GTA field service team to ensure smooth and timely operations. Also, the Service Manager will ensure...

  • Service Manager

    1 month ago

    Vaughan, Ontario, Canada Mircom Group Of Companies Full time

    Job Summary:The Service Manager will oversee Mircom's field services operations for the Greater Toronto Area (GTA). This role will be responsible for organizing and managing all administrative and service activities, supervising the performance of the GTA field service team, and ensuring smooth and timely operations.Key Responsibilities:Direct responsibility...

  • Service Manager

    5 months ago

    Vaughan, Canada Trek Bikes Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us...

  • Service Manager

    2 weeks ago

    Vaughan, Canada Prairie Mobile Communications Full time

    **Post Date**: 2024-11-13 **Closing Date**: Open until filled **Location**: Vaughn, ON **Are you a leader who enjoys a hands-on approach with technology and managing high performing teams?** **The Role**: We are looking for an experienced Service Manager who will be accountable for assigning, and monitoring jobs that the Service Department is given,...

  • Service Manager

    6 months ago

    Vaughan, Canada Alta Equipment Group Full time

    Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team! We provide our employees with the following tools and resources to be successful: - Company paid cell phone - Paid vacation -...

  • Customer Support Specialist for Medical Devices

    2 weeks ago

    Vaughan, Ontario, Canada CAD Customer Service Full time

    About Terumo Medical CorporationTerumo Medical Corporation is a leading global medical device manufacturer that provides high-quality products and services to the healthcare industry. We are committed to delivering exceptional customer experiences and driving innovation in medical technology.Job Description: Medical Device Customer Service RepresentativeThe...

  • Restaurant Operations Leader

    2 weeks ago

    Vaughan, Ontario, Canada Service Inspired Restaurants Full time

    Company OverviewService Inspired Restaurants is a leading provider of innovative dining experiences, with a portfolio of brands that embody the spirit of Italian passion and generosity.About the RoleWe are seeking a highly skilled Restaurant Operations Leader to join our team at Scaddabush. As a key member of our leadership team, you will be responsible for...