Salesforce Change Management Consultant

Found in: Appcast CA C2 Glassdoor - 2 weeks ago

Toronto, Canada Tata Consultancy Services Full time

About TCS


TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.


Skills and Responsibilities:


• Summary Change Manage with practical experience leading Change Management initiatives for large Transformation projects and direct engagement with internal stakeholders at all level.

• This individual will work in close partnership with Project Managers to manage change and deliver the transformation program goals.

• It is a People Change Manager position needing practical experience leading Change Management initiatives for large IT transformation projects.

• The program is Salesforce implementation.

• Skills required to be successful in this role are, Deliverables Vision and Change case Change Management approach and plan Change Impact Assessment Training materials/content.

• Adoption/engagement activities and plan Communications plan: Geared to stakeholders; focused on the change itself, impact, and new way(s) of working.

• Stakeholder experience Employees with direct impact Employees with indirect impact Leadership Customers / External community

• Soft Skills Helpful to have a psychology or similar people-minded background Needs to understand behavior and employee engagement Needs to have enough project management skills to manage the change program Influence without authority Adult learning

• Quality Observation of stakeholders through the change curve Observation of stakeholders in the new environment Success metrics (80+ use


Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource


Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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