Change Management Consultant

1 month ago

Toronto, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Reporting to the Manager, Change Management, the Change Management Consultant will play a critical role in supporting the Change Management (CM) team and governance model for Retail Advice and Solutions (RAS) to support the advisor experience. The Change Management Consultant role is a key role, accountable for supporting change management activities in the organization. These changes may impact business processes and/or roles, changes in the underlying systems or technology platforms we use, any kind of changes that impact people and whose success is dependent on successful adoption of new ways of working.

**What will you do?**

The Change Management Consultant plays a role in supporting the execution of change initiatives achieve their stated objectives and outcomes. This role will focus on the people side of change and at a high level involves:

- Executing the change management strategy and an integrated change management plan
- Overseeing the execution of change management governance
- Defining and reporting on relevant metrics to effectively gauge the success of the change in achieving target outcomes
- Assessing effectiveness and feedback, and adjusting along the way
- Anticipating and managing resistance as a key part of the Change Plan

In everyday activities, this role will support the Manager, Change Management and project change lead(s) in change management and communications activities including:

- Managing CM intake assessment process to determine impact to audiences
- Analysis, creation and reporting on a total project portfolio view
- Collaborating within partner relationships to ensure visibility into changes impacting our business partners
- Participating in alignment of priorities with partners and leaders
- Evaluating and ensuring business / operational readiness from a people perspective
- Helping to manage the change deliverables and engagement with impacted stakeholders
- Defining and measuring CM success metrics; assess effectiveness of change tactics and use feedback loops to continuously adapt tactics to the intended audience
- Supporting the national advisor information series (Learn and Lead / Learn and Grow)
- Supporting and engaging Change leads, business partners and senior leaders, consult initiative sponsors or project team members as needed

**What do you need to succeed?**
- Strong verbal and written communications skills, including MS Office, especially PowerPoint
- Able to work and communicate effectively at all levels in an organization; very high level of professionalism with field leaders, advisors, and partners
- Effective work planning; organized with a natural inclination for flexibility; forward-looking with a holistic approach
- Problem solving, analysis and root cause identification skills
- Must be a team player and able to work collaboratively with and through othersFamiliarity with project management approaches
- Previous experience in insurance or financial services and previous experience in similar types of change or transformation initiatives would be considered assets
- Change management certification or designation preferred
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

**What’s in it for you?**
- We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada
- Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
- A collaborative and interactive team environment
- Charitable giving through our You Give, We Give program lets you give back to your community - and in many cases, we’ll match your contributions.

**#LI-Hybrid**

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
56,000/56 000 - 91,000/91 000

**Job Category**:
Project Management - Process

**Posting End Date*

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