Customer Service Representative – Vancouver Downtown Office

2 months ago

Vancouver, Canada Randstad Canada Full time
Join a leading team in the mortgage services industry as a Customer Service Representative in Vancouver and become a key part of a small, close-knit office environment. This is an entry-level role with high potential for growth, ideal for individuals eager to launch a career within mortgage services. You’ll play an essential role in supporting clients and legal partners, scheduling appointments with lawyers, and delivering top-notch customer service.

Be a workplace member recognized as one of Canada’s Top 50 Best Workplaces? By joining us, you’ll become part of an award-winning organization named among the Best Workplaces in Canada for Financial Services & Insurance, Women, Inclusion, and Mental Wellness. We’re also one of Achievers' 50 Most Engaged Workplaces™ in North America, where every team member is engaged and empowered to succeed.

Location: Downtown Vancouver, BC (near Art Gallery)
Work Arrangement: In-office, 5 days a week
Start Date: ASAP
Contract : 3 months with high possibility of extension and career opportunities
Salary: $44,206 base pay ($23 - $23.5 /h )
Hours of Operation: Monday to Friday from 8:30 am - 5 pm (-6pm some days on rotation)

Advantages
- Growth Opportunities: This role offers a path for advancement, with a high chance for contract extension and additional responsibilities.
- Small Office Environment: Work in a tight-knit, supportive team of 3-4 members, making every contribution impactful.
- Training & Development: Receive comprehensive onboarding, including two weeks of training, shadowing, and guidance on corporate policies to ensure your success in the role.
- Work-Life Balance: Standard hours of 8:30 AM - 5:00 PM, with occasional overtime for increased growth potential.
- No weekend shifts
- Work for a well-known company leading the industry
- Get your foot in the door with a great organization
- Small team, friendly environment in office

Responsibilities
- Inbound and Outbound Calls: Serve as the primary contact for customers, handling approximately 30-40 calls daily, ensuring smooth communication between clients, banks, and lawyers.
- Document Processing: Prepare and manage document packages for law firms and coordinate incoming and outgoing mail.
- Appointment Scheduling: Schedule and coordinate signing appointments with clients, legal representatives, and lenders to facilitate the mortgage documentation process.
- Team Support: Assist with internal inquiries and collaborate closely with a small team of 3-4 colleagues.
- Compliance & Reporting: Update clients and partners on file statuses using internal systems, meeting service standards and compliance requirements.

Qualifications
- Minimum one year in a customer service (on the phone) , or call center environment, handling client inquiries effectively and professionally.
- Background or knowledge in mortgage administration or graduate of a law clerk/legal admin program or equivalent experience is nice to have
- Experience with the end to end real estate transaction cycle (nice to have)
- Excellent phone manner and the ability to communicate clearly with clients and internal partners.
- Capable of multitasking and prioritizing in a fast-paced setting.
- Intermediate skills in MS Office (Word, Excel, PowerPoint) and experience with internal systems or document handling software.

Summary
This entry-level role is perfect for someone looking to grow within the Vancouver office and develop expertise in the mortgage services field. As a Customer Service Representative, you’ll balance document preparation, client communication, and collaboration with team members to ensure smooth and timely transactions. This role offers a supportive and growth-oriented environment where you can make a significant impact from day one.

Location: Downtown Vancouver, BC (near Art Gallery)
Work Arrangement: In-office, 5 days a week
Start Date: ASAP
Contract : 3 months with high possibility of extension and career opportunities
Salary: $44,206 base pay ($23 - $23.5 /h )
Hours of Operation: Monday to Friday from 8:30 am - 5 pm (-6pm some days on rotation)

Apply thru the job posting or by sending your resume to jessica.yelozbek@randstad.ca with the subject 'Customer Service Representative - Vancouver'.

We look forward to hearing from you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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