Customer Service Representative

3 months ago


Vancouver, Canada Freshpoint Vancouver Ltd Full time

We are looking for a **Customer Service Representative **to join our team in FreshPoint Foodservice.

**Responsibilities**:

- Answer incoming customer calls to provide resolution to customer queries and issues
- Screen and direct customer calls to the appropriate channels
- Provide product knowledge and guidance to customers when necessary
- Accurately enter customer orders in the system
- Provide general administrative support to other departments including Sales, Purchasing, Shipping/Receiving and more
- Other duties as assigned

**Qualifications and Job Requirements**:

- Completion of post-secondary education
- Minimum 1 year customer service, office experience, or equivalent
- Proficient in Microsoft Office 365 (MS Excel, Word & Outlook)
- Strong attention to detail and ability to maintain a high level of accuracy
- Excellent communication skills, articulate and effective listening skills
- Strong customer focus and ability to navigate complex customer issues

**Location**:1100 Venables Street, Vancouver, BC V6A 2E2. Accessible to multiple bus lines.

**Schedule**:

- **Working 5 days a week**:

- **Weekdays : Rotational Shift**:

- **May be required to work a Sunday shift**

**What We Offer**
- Employee benefits including extended health and dental after 3 months waiting period
- Company matching Group Pension Plan after 3 months waiting period
- Paid time off including 2 weeks' vacation time, 5 sick days, 2 personal days and more
- Career development opportunities

FPC1

**Job Types**: Full-time, Permanent

Pay: $20.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Employee stock purchase plan
- Extended health care
- Paid time off

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- This role is required 100% on site. Do you meet this role requirement?
- You may be required to work a Sunday shift. Are you comfortable with that?
- How do you commute to work ?
- Are you eligible to work full time ?

Work Location: In person



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