Customer Service Representative

6 months ago


Vancouver, Canada Freshpoint Vancouver Ltd Full time

We are looking for a *Customer

rvice Representative

to join o
- team in Fres
- int Foodservice
- The *Customer Service Repres
- ative *is responsibl
- or providing

xcellent
- tomer ser
- e to ens
- overall custome
- atisfaction is ach

d. This individual will mana

ntry of customer orders
- the system and work cross-functionally with other departments by provi
- g general administrative support. This role wil
- e required to be 100% on site. *Responsibilities:*
- Answer incoming custom

calls to provide resolut

n to customer queries and issues
- Screen and direct customer calls to the appropriate channels
- Provide product knowledge and guidance to customers when necessary
- Accurately enter customer orders in the system
- Provide general administrative support to other departments including Sales, Purchasing, Shipping/Receiving and more
- Other duties as assigned *Qualifications and Job Requirements:*
- Completion of post-secondary education
- Minimum 1 year customer service, office experience, or equivalent
- Proficient in Microsoft Office 365 (MS Excel, Word & Outlook)
- Strong attention to detail and ability to maintain a high level of accuracy
- Excellent communication skills, articulate and effective listening skills
- Strong customer focus and ability to navigate complex customer issues *Location: *1100 Venables Street, Vancouver, BC V6A 2E2. Accessible to multiple bus lines. *Schedule:*
- *Working 5 days a week*
- *Weekdays : Rotational Shift*
- *May be required to work a Sunday shift* *What We Offer*
- Employee benefits including extended health and dental after 3 months waiting period
- Company matching Group Pension Plan after 3 months waiting period
- Paid time off including 2 weeks' vacation time, 5 sick days, 2 personal days and more
- Career development opportunities Job Types: Full-time, Permanent Pay: $20.00 per hour Benefits:

- Casual dress
- Company pension
- Employee stock purchase plan
- Extended health care
- Paid time off Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekends as needed Ability to commute/relocate:

- Vancouver, BC V6A 2E2: reliably commute or plan to relocate before starting work (required) Application question(s):

- This role is required 100% on site. Do you meet this role requirement?
- Are you looking for Full Time or Part Time job?
- You may be required to work a Sunday shift. Are you comfortable with that? Work Location: In person



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