Vice President, Patient Services

3 weeks ago

ChathamKent, Canada Home and Community Care Support Services Full time

Job Description

Multiple Positions Available:

Permanent Full Time: Central East Temporary Full Time: Hamilton Niagara Haldimand Brant & Erie St. Clair Temporary Full Time: Toronto Central

CARE AND BE CARED FOR - THIS IS YOUR HOME

Are you a strategic health care leader that drives effectiveness, efficiency and high quality performance? Do you have experience providing senior leadership, direction and oversight for home and community care programs and services? Are you passionate about exceptional health care and driven by a desire to help others?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. ​​​ We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

Home and Community Care Support Services  is looking for a senior health care leader with an in depth knowledge of the community health sector and the demonstrated commitment to lead the improvement of patient experience through high quality care.

Reporting to the Chief Patient Services Officer, the Vice President, Patient Services will lead strategic planning and delivery of home and community care services, which includes accountability for building and maintaining relationships with community health partners and contracted provider agencies. This position will also be responsible for creating strategic partnerships with other organizations within the healthcare sector, achieving strategic and annual performance objectives and seamlessly developing and integrating new programs and services.

What do we offer?

We know wellness is supported with work-life balance.  In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

Attractive comprehensive compensation packages and benefits​ Valuable development opportunities​ Membership in a world class defined benefit pension plan

What will you do?

Ensure home and community care operations promote the delivery of effective high quality patient care to meet the needs of the community and achieve the best possible patient outcomes and meet goals and performance expectations Provide strategic leadership, direction and oversight for the management of home and community care programs and services Facilitate the translation of Ministry and Home and Community Care goals and objectives into the establishment of meaningful strategic directions and business objectives Develop, implement, monitor and evaluate key home and community care performance and accountability activities that improve patient access to care and the quality and delivery of services Identify home and community care budget requirements and ensure funds are spent in a manner that effectively supports home and community care service goals and objectives Provide authoritative advice on high impact and high risk initiatives and issues, and ensure appropriate risk management strategies and measures are in place Establish and maintain strong relationships and partnerships with Home & Community Care Support Services colleagues, the Board of Directors, MOHLTC, contracted service providers, hospitals, Long-Term Care homes, social services agencies, other community-based organizations, other Ministries, the primary care community and offices of elected officials From an evidence-based framework, provide strategic direction to the improvement and innovation in home and community care programming and care delivery models Establish a sustainable operational structural design that enables clarity of operational accountabilities across home and community (inclusive of CSS, mental health and addictions, primary care), nimbleness in responding to system pressures and priorities Work closely with leaders across Home & Community Care Support Services to ensure alignment and linkages across regions to enable system-wide integration of program management and quality indicators and measures Monitor, analyze and provide recommendations related to indicators for patient experience, the provision of patient care, partnerships, and stewardship and implement changes as required Ensure the operations promote the delivery of effective high quality client services to meet the needs to the community and achieve the best possible client outcomes within the context of a balanced budget, available resources and government priorities

What must you have?

Post-secondary/Master’s degree in health administration, public administration or related field Registrant in good standing with a Regulated Health Professional body Minimum 10 years of senior management experience in the community health sector, ideally in a large and complex health and human service delivery organization Significant experience in a patient services healthcare role with demonstrated experience in strategic leadership positions involving business and partnership development Innovation and demonstrated effectiveness in translating knowledge of current and emerging health care issues, environmental factors and organizational behaviour theory into practical application towards the goal of a high quality, accessible, integrated and sustainable health care system Experience in the successful development, implementation and monitoring of operational, performance, accountability and quality improvement initiatives at both strategic and operational levels Demonstrated ability to build, enhance and maintain strategic relationships with community organizations, local and provincial governments, health service providers and others Practical knowledge and understanding of relevant legislation Extensive knowledge of the government’s health care agenda and the evolving role of Home & Community Care Support Services within the health care sector In-depth understanding of service delivery models, emerging issues and future opportunities in the healthcare environment Superior communication and conflict resolution skills to work with staff, patients, and service providers at the executive level Highly-developed change management skills to lead Home & Community Care Support Services’ evolving care coordination delivery role and models Expert knowledge of performance metrics, analysis and reporting, including financial data, quality indicators and quality improvement initiatives Skilled in managing interprofessional teams and bringing together staff functions to accomplish objectives

What would give you the edge?

Knowledge of community-based care coordination practices, Home & Community Care Support Services policies and procedures Fluency in French

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario.  We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

Interested candidates should submit their resume and cover letter no later than 4:00 pm on May 22, 2024.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  • Executive Assistant, Vp/cne

    4 weeks ago

    Chatham-Kent, Canada Chatham-Kent Health Alliance Full time

    **(Knowledge, Skill, Experience)** - 3 to 5 years experience in a senior position, office environment. Years of experience may vary based on previous responsibilities (e.g. assistant vs. secretary/receptionist) - Office Administration Diploma from a Community College - Advanced and demonstrated computer skills in Microsoft Office, Power Point, Excel and...

  • Patient Services Manager

    1 month ago

    Chatham-Kent, Canada Home and Community Care Support Services Full time

    **#ESC-068/23** **PATIENT SERVICES MANAGER** **Temporary Full-time Management (Non Union)** **Erie St. Clair** **(Primary Work Site is negotiable to within ESC, SW, or HNHB geographies)** **Are you passionate about exceptional health care and driven by a desire to help others?** Interested in a rewarding career working alongside a supportive and...

  • Patient Services Manager

    1 month ago

    Chatham-Kent, Canada HCCSS Erie St. Clair | SSDMC de Érié St-Clair Full time

    **Job Description**: **Cross Appointed between Erie St. Clair and Hamilton Niagara Haldimand Brant** **(Primary Work Site is negotiable to within ESC or HNHB geographies)** *** **Are you passionate about exceptional health care and driven by a desire to help others?** Interested in a rewarding career working alongside a supportive and collaborative team...

  • Mobile Lab Patient Technician

    4 weeks ago

    Chatham-Kent, Canada LifeLabs Full time

    Improve lives. Love your job. Grow your career. LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual to join our team in **Chatham, Ontario **in a dual role with a primary role as a Lab Patient Technician and secondary role as a Mobile Lab Patient Technician. In the **Lab Patient Technician** role, you will: -...

  • Patient Experience Representative

    1 month ago

    Chatham-Kent, Canada Clear Medical Imaging Full time

    **Clear Medical Imaging** Clear Medical Imaging consists of a network of outpatient imaging clinics that utilize state-of-the-art digital imaging and report sharing software to provide outstanding patient experiences and streamlined physician services. With the development of innovative technology and the rapidly increasing need for radiological services,...

  • Patient Experience Representative

    1 month ago

    Chatham-Kent, Canada Clear Medical Imaging Full time

    **Clear Medical Imaging** Clear Medical Imaging consists of a network of outpatient imaging clinics that utilize state-of-the-art digital imaging and report sharing software to provide outstanding patient experiences and streamlined physician services. With the development of innovative technology and the rapidly increasing need for radiological services,...

  • Customer Service Representative

    2 weeks ago

    Chatham-Kent, Canada Enviroshake Full time

    Enviroshake is a successful and leading North American manufacturer and distributor of a highly innovative and premium quality roofing product that replicates cedar and slate roofing, with maintenance free durability. Our success as an organization is driven by a commitment to continuous product improvement, exceptional, passionate and committed staff and a...

  • Lab Patient Technician

    2 weeks ago

    Chatham-Kent, Canada LifeLabs Full time

    **Improve lives. Love your job. Grow your career.** Do you want to help improve patients’ healthcare outcomes? Now you can. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years’ experience. We provide laboratory testing services that help healthcare providers diagnose, treat, monitor, and prevent disease in...

  • Dual Mobile

    1 week ago

    Chatham-Kent, Canada LifeLabs Full time

    Improve lives. Love your job. Grow your career. LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual to join our team in Chatham, Ontario in a dual role with a primary role as a Lab Patient Technician and secondary role as a Mobile Lab Patient Technician.   Covid 19 Vaccinations and a Booster shot...

  • Patient Care Coordinator

    1 month ago

    Chatham-Kent, Canada Chatham Acoustic Hearing Solution Full time

    We are looking for an enthusiastic and ambitious member to join us! Hours include but are not limited to Monday-Thursday 9am-5pm and Friday 9am-1pm **Responsibilities include, but are not limited to**: - Welcomes clients and visitors in person or on the phone - Provides a high level of customer care while being tactful and maintaining confidentiality -...

  • IT Service Desk

    5 days ago

    Chatham-Kent, Canada Home and Community Care Support Services Full time

    **Job Description**: **Are you passionate about exceptional health care and driven by a desire to help others**? Interested in a rewarding career working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals?**We are Home and Community Care Support Services, ready to serve every person in Ontario.** We...

  • Patient Care Coordinator

    1 month ago

    Chatham-Kent, Canada Chatham Acoustic Hearing Solution Full time

    **Job Summary** Our Philosophy: By treating each one of our clients like family, we can make a personal connection to better assess the needs of each individual. We take the time to listen to concerns, complete funding documentation, and make the necessary phone calls to agencies on behalf of our clients. Everyone in our office, from our Patient Care...

  • Lab Patient Technician

    1 week ago

    Chatham, Canada LifeLabs Full time

    Improve lives. Love your job. Grow your career. LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual to join our team in Chatham, ON in a dual role with a primary role as a Lab Patient Technician and secondary role as a Mobile Lab Patient Technician. Covid 19 Vaccinations and a Booster shot is required for this role....

  • Erehab Clinical Care Coordinator, Ckha

    4 weeks ago

    Chatham-Kent, Canada Home and Community Care Support Services Full time

    _Are you an experienced registered nurse looking for a different kind of practice environment? You are looking in the right place._ As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring...

  • Operations Manager, Clinical Performance and

    6 days ago

    Chatham-Kent, Canada Medavie Health Services Full time

    Position Type: Permanent Date de clôture: 2023-07-30 Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada. Together, with our compassionate network of 4,300...

  • Operations Manager, Clinical Performance and

    6 days ago

    Chatham-Kent, Canada Medavie Health Services Full time

    Position Type: Permanent Closing Date: 2023-07-30 Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada. Together, with our compassionate network of 4,300 health...

  • Supervisor, Mobile Integrated Health Clinical

    1 week ago

    Chatham-Kent, Canada Health Services NB Full time

    Position Type: Permanent Closing Date: 2024-05-10 Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada. Together, with our compassionate network of 4,300 health...

  • Support Services Supervisor, Rft

    1 month ago

    Chatham-Kent, Canada Chatham-Kent Health Alliance Full time

    **(Knowledge, Skill, Experience)** - Post Secondary Education in Healthcare, Business or Support Services related field required - Minimum two years supervisory experience in a Healthcare unionized environment - Experience in Support Services disciplines including Housekeeping and Linen, Nutrition Management, Supply Chain Management, MDRD and Facilities...

  • Primary Care Paramedic

    5 days ago

    Chatham-Kent, Canada Health Services NB Full time

    Position Type: Temporary - Temporaire Closing Date: 2024-02-22 Medavie EMS Chatham-Kent Ontario is a subsidiary of Medavie Health Services responsible for the operation and management of Chatham-Kent EMS, an integrated and pre-hospital care organization. Paramedics are the leading drivers of our success, and together, we are excited to perform optimal...

  • Primary Care Paramedic

    5 days ago

    Chatham-Kent, Canada Medavie Health Services Full time

    Position Type: Temporary - Temporaire Date de clôture: 2024-02-22 Medavie EMS Chatham-Kent Ontario is a subsidiary of Medavie Health Services responsible for the operation and management of Chatham-Kent EMS, an integrated and pre-hospital care organization. Paramedics are the leading drivers of our success, and together, we are excited to perform optimal...