Patient Experience Representative

2 weeks ago


ChathamKent, Canada Clear Medical Imaging Full time

**Clear Medical Imaging**

Clear Medical Imaging consists of a network of outpatient imaging clinics that utilize state-of-the-art digital imaging and report sharing software to provide outstanding patient experiences and streamlined physician services. With the development of innovative technology and the rapidly increasing need for radiological services, Clear has undergone extensive growth over the last several years. Clear Medical Imaging consists of board-certified radiologists who have combined professional experience of over 100 years in the Ontario region.

**Position Summary**

**Duties & Responsibilities**
- Willingness to manage multiple receptionist and clerical activities, including:

- Registering patients in-person, at the Reception window of the clinic
- Following strict PPE and Active Screening protocols
- Pleasantly managing incoming phone calls and professionally conveying messages
- Effectively and efficiently responding to patient inquiries
- Laundry, change room and waiting room cleaning support
- Accurately booking and cancelling appointments for treatments
- Accepting, tracking and scanning of medical records with patient privacy in mind
- Warmly greet & register patients, delivering an exceptional experience to every patient
- Processing third party payments, medical records and forms

**Required Qualifications for success in this role**
- Flexible scheduling is a must, with commitment to working days, early evenings and Saturdays
- Medical Office Assistant diploma is preferred
- Previous medical office experience preferred
- Medical terminology and Anatomy knowledge required
- Honest, respectful, and trustworthy as validated by references
- Organized, adaptive and strong customer service orientation
- Proficiency in Microsoft Office (Excel, Word, Outlook)

**Behavioral Competencies**
- Courteous and professional with patients, staff, referring physicians and other visitors
- Honest, respectful and trustworthy
- Willingness to collaborate with other departments
- Proactive approach to problem solving
- Flexible in thinking and approach with a strong cultural awareness
- Commitment to excellence
- Strong attention to detail
- Effective communication skills

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: One location

Application deadline: 2023-02-14



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