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Service Advisor

3 months ago

Toronto, Canada BMW Toronto Full time

Would you like to be a part of the country's leading MINI dealership? Are you looking for an opportunity to be appreciated and involved in your career? Would you like to work in a dynamic, fast-paced environment? If so, MINI Toronto is the place for you

MINI Toronto is a busy downtown luxury car dealer looking for a highly motivated, experienced service advisor with a competitive edge; one who enjoys going the extra mile for your customers and thrives on being a part of a strong, professional team.

We offer...

  • Salary Based Pay Plan plus Bonuses
  • A Great Working Environment
  • Team Outings (BBQs, Holiday Parties, etc)
  • Health, Dental and Life Insurance; Profit Sharing Opportunities
  • Discounted employee lease program
  • A Family Run and Owned Dealership

You need…

  • A Positive & Friendly Attitude
  • A Strong Desire to Provide an Exceptional Client Experience
  • Excellent Follow-up and Follow-through Skills to Ensure Client Satisfaction
  • To be Completely Comfortable Up-selling Clients on Luxury Products and Services
  • 3 years Experience as a Service Advisor
  • Reynolds & Reynolds experience (Reynolds Ignite preferred)

Specific job functions…

  • Greet customers as they come in for service inside the drive-thru to initiate the repair order process
  • Review history & current vehicle data to promote required service & recommendations, including monthly specials
  • Accurately document client concerns, initial costs and contact information on the repair order
  • Keep clients updated with vehicle status
  • Accurately report diagnostics and estimates to the customer
  • Document approved repairs and update promise times
  • Review all written notes and charges on the invoice once repairs are completed and prior to billing
  • Review and ensure all open ROs are closed as quickly as possible
  • Perform other duties related to skills and experience as required by management

At MINI Toronto, we are always interested in hearing from talented, motivated individuals interested in exploring potential careers at our company.
If you are One of the Best and Want to join Our Team - apply today