Service Advisor

7 months ago

Toronto, Canada The Humberview Group Full time

Audi Midtown Toronto is currently looking for an experienced **Service Advisor** to their team in Toronto.

Our **Service Advisors** are one of the first points of contact with customers who bring their vehicles in for service.

They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance. The **Service** **Advisor** will also advise customers on other available services, book appointments, and build lasting relationships.

The **Service Advisor** is a great role to improve and perfect your customer service skills while having the opportunity to develop strong product knowledge and sales techniques.

Audi Midtown Toronto is a proud member of _The Humberview Group_ - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: _Serving you better, each and everyday._

**Why Join HG**:

- A solid foundation of customers from 60 years of business.
- An incredible opportunity for advancement within the organization.
- Rewards program, including a referral bonus up to $2,000
- RRSP match & an Employee Assistance Program.
- Competitive compensation plans with health and dental insurance.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A leadership team that trains and mentors its team members to ensure success.
- Hosted social events throughout the year, such as lunches & BBQs.
- No Sunday or holiday work.
- A fun place to work

**Job Duties**:

- Greeting customers when they arrive and performing a vehicle walk around.
- Help manage vehicle repair estimate times and shop loading.
- Scheduling appointments.
- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Dealing with customer’s inquiries and concerns.
- Follow up with the progress of each repair order during the day.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Additional duties as assigned.

**What We Look For**:

- A great attitude
- **Previous service advisor experience is strongly preferred.**:

- Strong organizational and time management skills.
- Skilled communicator (both written and oral).
- Problem solver.
- Friendly and a trustworthy individual.
- A valid (G) Driver's License and clean driving record is required.
- A desire to achieve the very best in customer service and teamwork.
- Understanding of CDK would be considered an asset.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you

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