Image Desk Appraiser

Found in: Talent CA C2 - 1 week ago

Montreal, Canada CAA Club Group Full time

Position Details

Reporting to the Director, the Auto Physical Damage Image Desk is responsible to build, review and approve estimate assignments. 
• Build, review and approve incoming photo image-based estimate assignments from policyholders and repair shops.
• Review of claims details to ensure correct information is recorded on the appraisal.
• Negotiate costs with repair facilities.
• Provide advice to the Auto PD adjusters when exceptions are encountered.
• Upon request, provide total loss vehicle evaluations.
• Upon request, provide evaluation of stolen and unrecovered vehicles.
• Support the coordination of internal and external appraisal resources to ensure assignments are dispatched for non-drivable vehicles, in a timely fashion.
• Confirm applicable coverages and appraisal information is correct and that dispatched assignments include correct vehicle, shop, and policyholder information.
• Assist with training of internal appraiser Associates by providing guidance and training to newly hired or promoted Associates.
• Support Auto PD adjusters by being available as a resource to assist with technical auto damage information.

Who you are 
• GAA Appraiser Certification (mandatory)
• Bilingual (French and English fluent written and verbal communication skills).
• Two years of experience in an insurance appraisal or body shop estimating role.
• Post-secondary diploma/degree, or industry experience as an equivalent.
• I-Car courses and/or automotive trades schooling is an asset.
• Automotive knowledge of vehicle construction, repair and damages analysis skills.
• Evidence of investigative logic.
• Evidence of negotiation skills.

What’s In It for You 
• Competitive total compensation and benefits package
• Annual shared success program based on performance 
• Annual merit increases based on performance 
• Defined Contribution Pension Plan with a matching contribution component 
• Complimentary CAA Membership 

#LI-HYBRID

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