Claims Representative I

4 weeks ago

Mississauga, Canada Intact Financial Corporation Full time
JOB DESCRIPTION

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

As a Claims Representative I, Subrogation, your work will have a big impact on the investigation, negotiation and settlement of property and/or automotive physical damage subrogation claims. You will provide quality service and ensure prompt and equitable recovery of claims in line with Corporate policies and standards.

Here are a few ways you'll make a difference:

Investigate property losses with moderate complexity. Ensure prompt and equitable recoveries in line with Intact’s corporate policies and standards. Develop action plans for conducting investigations by determining necessary contacts, collection feasibility, and/or civil action in order to protect recovery on a claim. Analyze and document the claim file by collecting and securing appropriate reports and statements from third party adjusters, claimants, witnesses and any other parties or pertinent experts to determine damage, liability and opportunity for recovery Within established authority limits, negotiate with third parties, lawyers and insurers to settle claims. If necessary, formulate recommendations for further action. As required, attend court proceedings or hearings to provide information on claims. Provide quality customer service to external or internal customers. Answer queries relating to investigations and the claims process. Maintain effective communication channels with claims departments and liaise with adjusters, experts, management and other claims representatives on technical and administrative issues. Maintain productive business relationships with service providers. Monitor performance to ensure compliance with professional and corporate standards. Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness. Other duties as assigned.

What you'll do here:

Analyze the information gathered, determine liability, and review assessment of the damages. Check details of the Insured's policy to determine coverage. Interview the insured and/or witnesses to collect their statements of events to settle claims within your given authority level. Provide quality service to external or internal customers. Answer queries relating to investigations and the claims process. Ensure timely follow up with customers on the status of their claim.

What you bring to the table:

University degree or any combination of training and experience deemed relevant for the role CIP Designation (Chartered Insurance Professional) is an asset Excellent written and verbal communication skills Minimum 1-2 years auto, property, casualty and/or subrogation handling experience Strong time management skills

This posting expires 13/November/ at 11:59pm EST

This role is eligible for employee referral bonus. #myReferrals

#LI-Hybrid

#LI-MS1

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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