Program Manager 5976

Description :

MANDATORY DELIVERABLES:

· Strategize, implement, and maintain program initiatives that adhere to strategic objectives

· Formulate, organize and monitor inter-connected projects, including coordination of cross-project activities

· Provide program management leadership and expertise of large scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise wide.

· Develop and administer program assessment protocols for evaluation and improvement with an aim to maximize ROI

· Maintain organizational standards of satisfaction, quality, and performance to ensure the accountability for the program(s)’ centralized group of projects and their successful full life cycle delivery

· Oversee multiple project teams, ensuring program goals are reached

· Manage budget and funding channels for maximum productivity  

· Work closely with Program Leads, cross-functional teams, and assigned project managers to develop various program related processes in support of consistent practices to benefits realization through an agile project management approach:

o     the program management practices,

o     program scope and amp; deliverables,

o     required resources for cross-functional teams and external

        vendors,

o     work plan, and

o     budget.

· Develop, track and manage timelines for projects and initiatives

· Manage program teams for optimal return on investment, and coordinate and influence cross-project initiatives

· Develop and manage budget for programs and be accountable for delivering against established business goals/objectives

· Work with other program managers to identify issues, risks and opportunities across multiple projects within the department

· Analyze, evaluate, and overcome program issues and risks, and produce program reports for managers and stakeholders

· Prepare progress and status reports for program directors and committees including governance committees and ensure effective alignment amongst existing and new governance committees/structures.

· Ensure programs are delivered cost effectively and efficiently, and in compliance with HSC’s methodologies, standards and frameworks.

· Provide mentoring and knowledge transfer to HSC’s designated staff to enable continuation in operational activities and sustainment

· Create technical project and user documentation, training manuals and various business cases including but not limited to Ontario Treasury Board (TB) / Management Board of Cabinet (MBC) submissions and internal briefing notes to ensure the effective delivery of the critical business processes

· Other duties as assigned

OPTIONAL DELIVERABLES:

· Establish and regularly review sequencing of high-level activities within projects and across programs where dependencies exist

· Track and report program progress against identified success factors and key enablers

· Establish and coordinate secretariat functions, processes, and tools, enabling program oversight from executive leadership teams/committees 

· Collaborate with ministry partners, stakeholders and vendors to support designing, planning and implementing change initiatives.

· Inform, elaborate and help deliver solutions that simplify processes and improve end-user experiences.

· Support and contribute to planning that informs modernization and transformational service delivery roadmaps and execution against those roadmaps. 

· Support and inform vendor management activities and strategies to enable effective service delivery with the appropriate ministry oversight. 

· Design and implement program oversight solutions to ensure compliance with government regulation while encouraging quality improvement.

· Deliver a roadmap and program solutions in long-term care capital builds, licensing, inspections, incident and complaints reporting and investigations.

· Deliver program solutions to modernize inspections and investigations that support the enforcement of quality in long-term care homes.

· Explore opportunities for integration and consolidation.

Strategic Planning and Management: 35 Points

· Ability to think and act strategically. Big picture thinking, and solid understanding of program scope, management, and operations.

· Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities.

· Experience leading organizational development, strategy development, business, and program planning.

· In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives.

· Ability to work positively with the wide range of individuals and stakeholders involved in program management.

· Strong leadership and management skills and experience.

· Strong stakeholder management and communication skills and experience.

· Strong presentation and meeting facilitation expertise.

· Experience handling difficult situations and managing stakeholder alignment to ensure program success.

· Ability to find innovative ways to resolve problems and pro-actively manage program issues and risks.

· Ability to use appropriate strategies and actions to proactively overcome resistance to change and capitalize on forces in support of change during all stages of program projects – concept, definition, planning, implementation, and close-out.

· In-depth knowledge of strategic program budgeting and resource allocation methods and techniques to ensure program success.

Nice-to-have qualifications:

· Experience with the coordinated planning, management, and execution of organizational change initiatives

· Outstanding knowledge of performance evaluation processes

· Experience with procurements, managed services, and vendor management

· Experience with APIs, solution integration and customer experience platforms

· Experience with iterative and agile delivery

· Experience with journey mapping

· Experience with developing and advancing transformational roadmaps 

· Experience with managing and delivering end-to-end programs/projects with focus on solution integration, platform modernization

· Experience developing and delivering presentations to a wide variety of audiences including executives. 

· Experience and/or thorough understanding of the long-term care sector including residential facilities, nursing homes, retirement homes and assisted-living facilities.

· Knowledge of long-term care regulation, compliance, policies, responses and their implementation.

· Experience and/or knowledge of capital builds, licensing, inspections, incident and complaints reporting and investigations.

Program Management Skills and Experience: 40 Points

5+ years’ proven experience as a Program Manager or other Managerial position:

· Experience developing and managing program and project scope, schedules, and deliverables.

· Experience with monitoring and forecasting program and project costs and provide reporting and input to ensure targets are met.

· Experience with effective management of program budgets ensuring a high level of fiscal control and accountability including estimates, forecasts, and reconciliation/confirmation of actuals.

· In-depth knowledge and handling of project and program management methodology and techniques.

· Ability to promote I and amp;IT program and project management best practices and adherence to standard methodologies.

· Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan.

· Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards.

· Extensive experience coordinating and monitoring program and project processes developing/communicating guidelines and procedures.

· Experience with resolution of resourcing and inter-personal conflicts, negotiates changes to resourcing, ensuring knowledge is shared among team members, and program objectives and deliverables are met in a timely manner.

· Ability to proactively identify potential program risk events and issues before they occur including identification of appropriate mitigating strategies and plans.

· Experience with effective articulation and prioritization of issues and risks to senior executive levels and recommendations of mitigation strategies for decision makers.

· Experience with establishment and facilitation of program steering committee and stakeholder forums and meetings.

· Experience with providing, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.

· Experience with promoting Public Sector I and amp;IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I and amp;IT resources

· BSc/BA Diploma in Management or a relevant field

· PMP is an asset.

Digital, Data, Analytics, and Information Management Skills and Experience: 20 Points

· Strategic/analytical experience leading development and deployment of large scale, multi-million dollar Digital Transformation initiatives involving large scale program and solution redesign that includes Information Management, Data and Platform Integration, Cloud Migration

· Knowledge and understanding of Data and Information Management principles, concepts, policies, and practices.

· Experience with leading design and performance analysis of various large systems with sub-second response times.

· Experience with leading the planning and deployment of a next generation, scalable, unified platforms, with understanding what data is stored, end-to-end data flow, including data sources and who uses it.

· Experience with implementing API (e.g., FHIR API) and HL7 connectors, standards and protocols required for data capture/ingestion.

Public Sector Experience: 5 Points

· 10+ years of experience working with federal/provincial/broader public-sector healthcare providers 

· In-depth knowledge of Public Sector Program/Project Management artifacts (or similar), processes and practices, and ability to produce program level documentation that comply with industry standard practices

· In-depth knowledge of industry standard such as Program and Project Management Institute (PMI) and Public Sector I and amp;IT project management methodologies.

· In-depth knowledge and experience with Public Sector Health related projects

· In-depth knowledge and understanding of Ministry policy and IT project approval processes and requirements

· Experience adopting and adhering to Public Sector Unified I and amp;IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies

· Solid experience with large complex IT Health-related projects and programs

· Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.