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Indoor Guest Services Representative

3 months ago

Nelson, Canada WhiteWater Ski Resort Full time

Job Title: Indoor Guest Services Representative 

Location: Whitewater Ski Resort 

Department: Indoor Guest Services 

Reports to: Indoor Guest Services Supervisor/Assistant 

Employment Status/Type: Part-time/Full-Time December to April, weather dependent 

Compensation: $;alongside further employee perks and benefits.

_______________________________________________________________________

JOB SYNOPSIS: 

As a Guest Service Representative you are responsible for enhancing the experience of our guests’ day at Whitewater. You are responsible for selling and redeeming season passes, day tickets, reconciling daily sales, organizing lost & found and a number of other duties to ensure our guests have a safe and enjoyable visit. You will act as an information resource for the mountain and the Nelson area. Your personal interaction with our Guests will foster a friendly, knowledgeable relationship that they will look forward to renewing each time they visit Whitewater. 

SUMMARY OF RESPONSIBILITIES: 

Guest relations.  Sales and redemption of day tickets, programs, and services  Sales and processing of season passes.  Act as an information source for the mountain, products, services, and the Nelson area.  Assisting in special events.  Risk Management as it pertains to our department plus the Resort as a whole  Cash handling (opening and closing duties).  Tracking and returning lost & found items.  Typing and administration duties.  Other duties as assigned (IGS helps many of the other departments with a wide variety of administrative duties).  Champion a sustainable approach in daily operations, planning, and development.  Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, Employee Handbook  Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.  Embrace, promote and follow Whitewater’s mission statement and values.  Maintain current knowledge of legal standards pertaining to waivers and OHS practices. 

REQUIRED QUALIFICATIONS / EDUCATION: 

Proficient with Microsoft Office  Cash handling experience  At least one year of industry experience would be an asset 

SKILLS & ABILITIES: 

Exceptional Guest Service skills  Detail-oriented and multi-tasker  Ability to handle difficult customers 

Please note: A criminal record check will be required as part of the hiring process.