Helpdesk Support Technician

2 weeks ago


Winnipeg, Canada Manitoba Institute of Trades & Technology Full time

MITT is a post-secondary institute offering industry-driven, student-focused education in the areas of applied business, design and manufacturing technology, health care, human services, information communication technology, and skilled trades. We provide affordable, timely, skills-based education for learners seeking career entry as well as those looking to acquire relevant, in-demand competencies at any point in life.

 Helpdesk Support Technician

Start Date: As Soon As Possible

Salary Range: $43,525.61 to $58,887.59

Location: Henlow Campus 

Monday to Friday, 8:30 am to 4:30 pm (35 hours/week)

Reporting to the Director, Information Technology Infrastructure Services the Helpdesk Support Technician is responsible for providing first responder services to Helpdesk request and their primary responsibility is workstation roll-out and set-up. The Help Desk Support Technician will escalate issues that cannot be resolved to the Information Technology Technician or Director, Information Technology Infrastructure Services. 

Responsibilities include but are not limited to:

First responder to requests for technical assistance in person, via phone, or electronically.Diagnose and resolve technician hardware and software issues.Research questions using available information resources.Advise user on appropriate action.Follow standard Helpdesk procedures.Log all Helpdesk interactions.Administer Helpdesk software.Redirect problems to the appropriate resource.Identify and escalate situations requiring urgent attention.Track and route problems and requests and document resolutions.Prepare activity reports.Stay current with system information, changes and updates.Set up workstation configurations and installs.

Required Qualifications and Experience:

A combination of related education and experience may be considered.

Post-Secondary certificate in Network and Computer Technology or Cyber Defense & Cloud Administration or similar is required.Working knowledge of fundamental operations of relevant software, hardware and other equipment.Knowledge of relevant call tracking applications.Knowledge and experience of customer service practices.Networking knowledge. Related experience and training.Able to work flexible hours when required.Valid driver’s license and access to a vehicle required.Ability to maintain and extend technical knowledge and expertise through practice, self-study and professional development opportunities.Communicate and collaborate with staff, being mindful of individual differences, in an atmosphere of respect and trust.Work as a team member to facilitate effective IT services to staff and students.Analyzes problem by gathering and organizing all relevant information.Identifies cause and effect relationships. Comes up with appropriate solutions.Plans and organizes tasks and work responsibilities to achieve objectives. Sets Priorities. Allocates and uses resources properly.

Conditions of Employment:

Legally entitled to work in Canada.Successful completion of a Criminal Record check including vulnerable sector and Child Abuse Registry Check.

An eligibility list may be created for similar positions. Developmental opportunities may be available for candidates who do not meet all of the requirements of the position. 



  • Winnipeg, Canada MANITOBA INSTITUTE OF TRADES AND TECHNOLOGY Full time

    MITT is a post-secondary institute offering industry-driven, student-focused education in the areas of applied business, design and manufacturing technology, health care, human services, information communication technology, and skilled trades. We provide affordable, timely, skills-based education for learners seeking career entry as well as those looking to...

  • Network Technician

    2 months ago


    Winnipeg, Canada Metis Child & Family Services Authority Full time

    The **Métis Child and Family Services Authority** is an incorporated entity with the responsibility to administer and manage child and family services delivery for Métis people in Manitoba. The Authority exists to strengthen and support the health and well-being of Métis families and communities by ensuring the creation and development of Métis-specific...

  • Network Technician

    1 day ago


    Winnipeg, Canada Metis Child & Family Services Authority Full time

    The **Métis Child and Family Services Authority** is an incorporated entity with the responsibility to administer and manage child and family services delivery for Métis people in Manitoba. The Authority exists to strengthen and support the health and well-being of Métis families and communities by ensuring the creation and development of Métis-specific...


  • Winnipeg, Canada AVI-SPL Full time

    Description: **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...

  • IT Support Technician

    2 weeks ago


    Winnipeg, Canada ALS Global Full time

    ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services. **Location**: ALS Environmental, Winnipeg **Reports to**: IT...

  • Support Technician

    7 days ago


    Winnipeg, Canada Manitoba Hydro International Ltd Full time

    **Support Technician (One Year Term)** Reporting to the Director, the Support Technician will provide quality customer service and technical support for all desktop computing equipment including associated operation systems, software, utilities, communication networking and peripherals. The Support Technician will provide efficient, effective quality,...

  • Pc Technician

    2 months ago


    Winnipeg, Canada Buhler Versatile Inc. Full time

    Job Summary: **Responsibilities and Duties**: - Help setting up new desktop hardware including PC’s, monitors and docking stations - Imaging PC’s and installing and configuring all company security programs and verifying that the system meets security protocols - Repairing and building PC’s - Using the Helpdesk ticketing system, prioritize and...

  • Pc Technician

    1 day ago


    Winnipeg, Canada Buhler Versatile Inc. Full time

    Job Summary: **Responsibilities and Duties**: - Help setting up new desktop hardware including PC’s, monitors and docking stations - Imaging PC’s and installing and configuring all company security programs and verifying that the system meets security protocols - Repairing and building PC’s - Using the Helpdesk ticketing system, prioritize and...

  • Pc Technician

    2 months ago


    Winnipeg, Canada Buhler Industries Inc. Full time

    **Job** **Summary**: **Responsibilities**: - Help setting up new desktop hardware including PC’s, monitors and docking stations - Imaging PC’s and installing and configuring all company security programs and verifying that the system meets security protocols - Repairing and building PC’s - Using the Helpdesk ticketing system, prioritize and schedule...


  • Winnipeg, Manitoba, Canada AVI-SPL Full time

    :WHAT YOU'LL DOThe Onsite Managed Services Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.Day-To-Day Responsibilities:- **End User/White Glove Support**:...


  • Winnipeg, MB, Canada Manitoba Hydro International Full time

    Support Technician (One Year Term)  Reporting to the Director, the Support Technician will provide quality customer service and technical support for all desktop computing equipment including associated operation systems, software, utilities, communication networking and peripherals. The Support Technician will provide efficient, effective quality,...

  • IT Support Technician

    2 months ago


    Winnipeg, Canada True North Sports + Entertainment Full time

    **True North Sports + Entertainment is looking for an IT Support Technician with experience in information technology to join our team.** The **IT SUPPORT TECHNICIAN (6-month term) **is an entry-levelposition that will be responsible for serving as the first point of contact for IT services, support requests and maintenance of all facets of Information...

  • IT Support Analyst

    2 weeks ago


    Winnipeg, Canada Commercial Credit Adjusters Ltd Full time

    **IT Support Analyst** Commercial Credit Adjusters, one of the most respected providers of accounts receivable management services in Canada, has an immediate opening for an IT Support Analyst. If you possess the necessary skills outlined below we would like to hear from you. **IT Support Analyst** **Responsibilities**: - Helpdesk management & support of...

  • Support Technician

    2 months ago


    Winnipeg, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our IT team with the addition of a Support Technician. In the position of Support Technician, you will work independently or with a small team to support all national...

  • Support Technician

    2 weeks ago


    Winnipeg, Canada Activate Games Full time

    Salary: $17.57 - $20.67 per hour **Enter the Game!** Activate is a tech company known for creating Canada's first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our IT team with the addition of a Support Technician. In the position of Support Technician, you will work independently or with a...

  • Support Technician

    2 weeks ago


    Winnipeg, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our IT team with the addition of a Support Technician. In the position of Support Technician, you will work independently or with a small team to support all national...

  • IT Support Technician

    3 weeks ago


    Winnipeg, Canada (CAHRD) Centre for Aboriginal Human Resource Development Inc. Full time

    **POSITION: IT Support Technician** **DEPARTMENT: INFORMATION TECHNOLOGY** **COMPETITION NUMBER: 2023IT-ST01** **APPLICATION DEADLINE**:Open until filled **SALARY/WAGE**:$24.47 - $25.78 per hour for 37.5 hours per week **POSITION TYPE**:Term. Term will end with a notice period **ANTICIPATED START DATE**:As soon as possible. **JOB SUMMARY** The IT Support...

  • Helpdesk Analyst

    7 days ago


    Winnipeg, Canada St.Amant Full time

    **About Us** St.Amant supports over 2,200 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person centered approach and adapt to the needs of each person and each family....


  • Winnipeg, Manitoba, Canada Xerox Canada Ltd. Full time

    Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's...


  • Winnipeg, Manitoba, Canada Xerox Canada Ltd. Full time

    Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's...