IT Support Technician

1 month ago


Winnipeg, Canada True North Sports + Entertainment Full time

**True North Sports + Entertainment is looking for an IT Support Technician with experience in information technology to join our team.**

The **IT SUPPORT TECHNICIAN (6-month term) **is an entry-levelposition that will be responsible for serving as the first point of contact for IT services, support requests and maintenance of all facets of Information Technology (“IT”) for True North.

**What to be excited for in this role**:

- Responding to service desk tickets onsite or remotely; maintain a high standard of organization and cleanliness at servicing sites.
- Fulfilling requests; installing and configuring software and hardware; set up user accounts, permissions, and passwords. Ensure security through access controls, backups, and firewalls.
- Troubleshooting software/hardware issues and upgrade operating systems as required.
- Liaising with vendors and other IT personnel for problem resolution.
- Provide event and facility support to all True North venues.
- Provide technical support to True North business and event partners.
- Providing status updates to users; report user feedback and potential product/ service requests.

**What we need from you**:

- Proven experience as a help desk technician or similar role supporting and maintaining critical IT systems.
- Technical training, which may include Community College or University training, vendor specific certification(s), and/or verifiable self-study.
- Ability to work with the utmost of discretion and confidentiality.
- Outstanding customer service, listening, and communication skills.
- Excellent interpersonal and customer service skills with the ability to provide services at all levels of the organization.
- Ability to be flexible and physically move/crawl in small, confined spaces to install cables.
- The ability to handle competing demands and related resource and schedule constraints.
- Ability to work effectively and independently, with limited supervision, and as part of a team.
- Strong working knowledge of the following are considered assets:

- Windows and MAC operating systems.
- Microsoft Office 365 and all commonly used business software.
- LAN/WAN networks, TCP/IP wireless and structured cabling.
- Strong understanding of wireless technology.
- Experience with Firewalls and remote VPN remote implementation.
- Experience with backup and recovery software and methodologies.
- Willingness to learn is a must for someone to be successful in the role - Given the changing nature of this field, applicants will be encouraged to and must be prepared to continually upgrade their knowledge and skills.
- Flexibility to work evening and weekend events.

**Why you should join us**

As a top employer in Manitoba since 2008, True North Sports + Entertainment offers challenging and meaningful work in a fast-paced work environment, exciting opportunities with room to grow and develop, a variety of work day-to-day, and a rewarding and enjoyable place to work with an emphasis on People & Culture.

Closing date: August 24, 2023

Work Location: In person


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