Network Technician

7 days ago

Winnipeg, Canada Metis Child & Family Services Authority Full time

The **Métis Child and Family Services Authority** is an incorporated entity with the responsibility to administer and manage child and family services delivery for Métis people in Manitoba. The Authority exists to strengthen and support the health and well-being of Métis families and communities by ensuring the creation and development of Métis-specific solutions that are responsive and sensitive to our collective history, experiences, culture, and values.

**NETWORK TECHNICIAN**

Full-Time Permanent Position

Competition# MCFSA-NT-2024.003

Hours of Work: Monday to Friday, 8:30 am to 4:30 pm, 37.5 hours weekly

Classification and Salary: IS1 $52,843 - $65,212 annually

Location: 150 Henry Ave Winnipeg, MB

Vacation: 4 Weeks’ Vacation

Reporting to the Manager of IT, the Network Technician will play a vital role in providing technical assistance and support to our end-users. This position involves troubleshooting hardware and software issues, resolving network problems, and ensuring the smooth operation of our IT infrastructure.

**Responsibilities**:

- **Helpdesk Support**: Provide first-level support to end-users, addressing IT-related issues promptly and efficiently.
- **Ticket Management**: Effectively manage and prioritize helpdesk tickets, ensuring timely resolution.
- **Hardware Maintenance**: Perform routine maintenance and upgrades on computer systems and peripherals.
- **Network Troubleshooting**: Identify and resolve network connectivity issues. Assist in the configuration and maintenance of routers, switches, and other network devices.
- **Documentation**: Create and update technical documentation, including manuals, SOP’s, and knowledge base articles.
- **Collaboration**: Work closely with other IT team members to escalate complex issues.
- **Adherence to Policies**: Ensure compliance with IT policies, security protocols, and best practices.

**A valid Manitoba driver’s license and the use of a personal vehicle are requisites as this position will, regularly travel to Portage la Prairie, Brandon, Dauphin, Swan River, Thompson, and/or The Pas. Mileage and accommodations if required will be compensated.**

**Before commencing employment, the successful applicant will be asked to provide a satisfactory Criminal Record Check with Vulnerable Sector Search, a Child Abuse Registry Check, and a Prior Contact Check upon hire at their own expense.**

MCFSA offers a supportive and progressive work environment, competitive salaries, an excellent benefits package, employer pension contributions, wellness account and training opportunities.

We thank all who apply, however, only those selected for an interview will be contacted.

**Preference will be given to qualified Indigenous applicants. All are encouraged to self-declare.

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