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Technical Support Specialist

4 months ago

Winnipeg MB, Canada Manitoba Hydro International Full time

Support Technician (One Year Term) 
Reporting to the Director, the Support Technician will provide quality customer service and technical support for all desktop computing equipment including associated operation systems, software, utilities, communication networking and peripherals. The Support Technician will provide efficient, effective quality, customer service when delivering problem resolution solutions and responding to service desk ticketing system inquiries at Manitoba Hydro International Ltd (MHI).
 
Provide Service Desk point of contact support for consultation, problem determination and resolution for clients in all areas of Information Technology support and initiate the problem resolution process with a focus on ensuring end-user satisfaction.
Respond to helpdesk ticket inquiries. After a ticket has been resolved, follow-up with client, prepare ticket comments and recommendations for the IT team and close. Document support and resolution for client requests and problems in the Help Desk Ticket System.
Maintain and analyze inventory of all user assets, including equipment, software, and software licenses to ensure license compliance. Responsible for the control, maintenance and analysis of computer equipment inventory records including new purchases, redeployment, donation of surplus and scrap.
Provide maintenance and support including installation, set up, upgrades and technical support of software and peripherals for MHI’s personal computers (desktop/laptop), printers and other end-user equipment.
Provide maintenance and support for telephone and security card systems.
Participate in on-call support on weekends and corporate holidays as needed.
Promote product awareness and competent use of IT Technology.
Participate in special projects and related duties as required.
“A two year diploma in Computer Technology from an institute of recognized standing plus a minimum of two years directly related experience in desktop support specific to providing technical support for desktop computing,

Grade 12 plus a one-year certificate in Computer Technology from an institute of recognized standing and a minimum of three years related experience in desktop support specific to providing technical support for desktop.
Possess knowledge on standard product hardware and software offerings including Remote Access tools, MS-Office Suite, standard operating system, utilities, networking products including Internet, VPN, wireless and peripherals.
Must be technically competent for desktop support, and performing problem resolution and follow up, includes competency in the supported products, office products, network hardware, related operating system files, LAN and Internet access.
Must be physically capable of performing all duties of the position, including lifting computer equipment.

Hybrid work schedule, option to work remotely on Mondays and Wednesdays.
International business experience including opportunities to communicate directly with diverse clients from all over the world.
Enjoy working in a friendly and relaxed corporate culture. 

Manitoba Hydro International Ltd. (MHI) provides innovative solutions to help customers in the energy sector. We are a subsidiary of one of Canada’s most highly regarded energy utilities, Manitoba Hydro, and proudly bring over a century’s worth of utility best practice experience and our global expertise to every customer we serve. 8 hours/day on a 9-day bi-weekly cycle)