Dispatcher/ Customer Service Representative

3 weeks ago

Kelowna, Canada Waste Connections of Canada Inc. Full time

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We have an immediate opening for a Dispatcher/Customer Service Representative at our Kelowna, BC District.

Hours: 7:30AM – 4:00PM Mon-Fri
Address: 190 Campion Street Kelowna, BC V1X 7S8

Pay: $40K-$45K /year

Competitive Pay and Benefits, Great hours, RRSP Match and more

We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community.

CSR Duties: As a Customer Service Representative (CSR), you are the voice of Waste Connections of Canada, upholding one of our key operating values. Your success in this role is dependent on how hard you work and how well you communicate with both internal and external customers. Your demonstration of organization/time-management skills, along with your personal and ethical behavior, is of paramount importance in this position.

Dispatch Duties: The Dispatcher will schedule and coordinate multiple residential and commercial waste collection, involving different lines of business (Front End, Roll-Off, and Residential Trucks), coordinates drivers according to customer requests and company rules, communicates with customers to determine driver needs, schedules and notifies divers of assignments. The Dispatcher monitors drivers’ progress to ensure daily pick-ups are completed, and resolves issues that impede progress.

Key tasks:

Serve as single point of contact for all internal and external customers (new and existing) Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up Analyze account activity and suggest opportunities for service improvements to the customer Maintain appropriate files and documentation, in accordance with company policy and internal controls Liaise with internal teams to determine service requirements, resolve problems or complaints Schedule and coordinate multiple residential and commercial waste collection, involving different lines of business (Front End, Roll-Off, and Residential Trucks) Coordinate drivers according to customer requests and company rules Monitor drivers’ progress to ensure daily pick-ups are completed Resolves issues that impede progress

Requirements:

2-3 years of customer service/office admin experience Dispatch experience would be an asset Pleasant demeanor over the phone and emails Excellent time management and prioritization skills Strong working knowledge of Microsoft Office, TRUX Strong written and oral communication skills Critical and logical thinking skills

Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.

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