Operation Analyst

Found in: Talent CA C2 - 2 weeks ago


Waterloo, Canada Sun Life Full time

Job Description

:

The Imaging Services team in Canadian Document Services (CDS) has several initiatives planned and many items of new work coming to the team that will need to be properly analyzed, documented, and shared with the teams. As a result, we are looking for a dynamic Operation Analyst with a deep affinity for analysis and process improvement to join our team.

The Operation Analyst will report directly to the Manager Imaging Services and provides support and analysis, to business management functions and projects for the Imaging Services teams.

What will you do?

Consults/Creates new or changing business processes within Imaging Services and works closely with business partners to understand new work to be onboarded

Creates and maintains workflows and procedures Participates in reviewing, analyzing and evaluating user needs (i.e. Gembas and Process Confirmations)

Establishes standards within CDS, based on industry standards and ensures processes consistency at all sites

Coordinates, facilitates, or supports components of business improvement projects and tasks as assigned

Communicates progress on activities and alerts appropriately when issues arise

Identifies opportunities for improvement in business processes with sound recommendations

Provides input into process planning and documentation provides analysis, measurements, and estimates for business partners and Imaging Services leaders

Develops business processes, practices and tools, and facilitates implementation with the business teams

Accountable for the measuring of process performance by gathering and analyzing data

Collaborate with business partners and vendors supporting service change or new implementations

What do you need to succeed?

Excellent analytical skills (planning, quantitative skills, attention to detail and quality standards)

Exceptional research skills including ability to interview business resources to support process design (structuring, conducting, and probing)

Technical Writing experience

Ability to identify problem areas and propose changes

Effective written and verbal communication skills

Developing project management skills

Proficiency with Microsoft tools, including PowerPoint and Excel

Experience using Sharepoint and OneNote

College diploma or University degree – BA or a minimum of 3 to 5 years of relevant experience and workflow charting

Assets:

Bilingual (English, French if position held in Montreal)

Solid understanding of Sun Life’s structure and business organization.

Technical Writing certification

Business Analyst certification

Lean Management experience

Unique requirements:

Must be able to obtain Reliability Status through the Government of Canada before a start date can be confirmed (includes a background check with fingerprinting by the RCMP)

This is an In-Office role on a daily basis

Reasons why you should join us under the Sun:

Flexible Benefits from the day you join to meet the needs of you and your family

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

Challenge of a changing and dynamic environment with exposure to many business areas and processes

Work-life balance by scheduling your day around your priorities and having more time to spend on the important things



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