Business Analyst

3 weeks ago

Waterloo, Canada Serenia Life Financial Full time

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the opportunity below sounds exciting, we’d like to hear from you.

**About the Role**:
At Serenia Life, we have a number of projects on the go. Business Analysts play a critical role in the success of our projects from gathering requirements, to testing, participating in implementation planning and supporting our business users after a release. We are looking for a skilled Business Analyst with a passion for hands-on participation in projects as well as some day to date activites. In this role, you will have the opportunity to:

- Meet with stakeholders, collect feedback from them and turn them into clearly articulated requirements
- Lead User Acceptance Testing for new solutions/enhancements to ensure they are ready for deployment
- Consult with leadership on operational effectiveness opportunities and recommend process improvements
- Create user documentation/procedures when introducing new technologies or components
- Investigate transactional errors to identify root cause and partner with our IT team to resolve where required

**What You Bring to the Table**:

- Previous experience as a Business Analyst for projects and/or steady state teams (minimum 3 years)
- Previous experience in the Insurance industry
- Demonstrated ability to analyze and interpret data to identify trends/errors etc
- Demonstrated strength in communicating, often as a liaison between functional Business users, IT, and vendors with a goal to ensure understanding across the key parties
- Results-driven individual with a strong sense of ownership
- Ability to manage competing priorities and set clear expectations for your stakeholders

**Nice to Haves**:

- Training in one or more process improvement methodologies
- Previous experience with Life Insurance
- 5+ years in the Insurance Industry

**About Serenia Life Financial**:
At Serenia Life Financial, we’re on a mission to uncomplicate insurance - so that our members can feel confident when it comes to protecting their family’s financial future. As a grow-to-give company, we share our profits through company donations, community outreach, and some truly unique member benefits.

We care about the world, but just as importantly, we care about our employees. That’s why we do what we can to help our team prioritize their health & well-being, achieve work-life balance, and make sure each workday is fulfilling and fun.

**What We Offer You**:

- competitive compensation
- company-matched retirement plan
- comprehensive health & dental coverage
- flexible workplace opportunities
- generous vacation & sick day program
- discounts on life insurance
- mentorship & continued learning opportunities
- volunteer day (extra day off to support a cause you care about)
- employee appreciation days & well-being program

Serenia Life has implemented a formal Workplace Flexibility policy, which provides options for our employees to balance their home and work lives and enable them to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Statement on Diversity and Accommodations**:

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