HR Workday Business Analyst

2 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
The HR Business Functional Analyst leads the functional business analyst effort while supporting complex projects, business model analysis, process design and system analysis. Reporting to the Manager, HR Projects and Technology, the HR Business Functional Analyst will facilitate and support the needs of the HR department ensuring that HR technology meets and exceeds stakeholder expectations. In collaboration with the Manager, HR Projects and Technology, this role is forward looking and is regularly assessing the current and future technology needs of the HR department relative to transformational efforts.

**Responsibilities**:
Provide Expertise in Business Analysis, Requirements Gathering, Facilitation, Troubleshooting and Security administration
- Elicit, analyze, validate, specify, verify, and manage the requirements of internal stakeholders;
- Meet with decision makers, system owners, and end users to define business and operations requirements and systems goals, and identify and resolve systems issues;
- Identify requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, and business analysis;
- Critically evaluate and interpret business requirements and processes, reconcile conflicts and assess impacts of changes to other functional processes and systems;
- Resolve escalated user issues and ensure delivery of high-quality customer service;
- Provide support for HR systems, including researching issues, unexpected results or process flaws and recommend solutions or alternate methods to meet system and workflow requirements;
- Support end users through analysis, and if necessary, re-creation of the issue to determine the root cause (i.e. system configuration, data integrity, network, etc.) and provide resolution to the end user;
- Investigate functional integration performance issues, bugs and errors and provide recommendations on required fixes;
- Support the creation, maintenance and redesign of business and security processes;
- Directly support the HR Technology Manager with security administration for all HR technologies including quarterly system reviews/audits and security changes

Lead Workday HCM configurations for assigned functional module(s)
- Build Workday Calculated Fields to support the configuration of Business Process Conditions, Eligibility Rules and Integrations;
- In collaboration with IST, develop a thorough understanding of the required technical configuration and system setup;
- Lead all functional configurations of assigned module(s), and business processes to support multiple prototype builds;
- Identify configuration inefficiencies, causes, and recommends solutions to the HR Projects and Technology Manager for planning and execution;
- Identify technical transition and cutover requirements for assigned functional module(s)

Lead functional testing processes for assigned projects/systems to ensure HR technologies meet the needs of the Human Resources function
- Identify test scenarios, develop test scripts, and execute testing in support of assigned technology projects;
- Review testing results, maintain issues logs, and recommend resolution options to the Manager, HR Projects and Technology;
- Conduct technical training to operational support teams and contribute to service management plans as required

Support HR System Continuous Improvement and Learning
- Review new System Release Notes, analyze impacts and coordinate appropriate adoption strategy including testing, process revision and documentation updates;
- Review and analyze the effectiveness and efficiency of the system and develop strategies for improving or further leveraging these systems;
- Conduct research and analysis regarding trends, patterns, and issues to identify opportunities and solve problems (ie. WD Community);

Support HR Technology Projects and Functional technology Implementation
- In collaboration with the Manager, HR Projects and Technology, lead and/or assist with the creation of business cases and other project related documentation, as required, with input from key business stakeholders
- Lead the successful completion of assigned projects specific to the development of technology to support HR business needs

Qualifications:

- Undergraduate degree or equivalent experience required (CBAP certification is preferred).
- Knowledge of PMBOK (Project Management Body of Knowledge) principles and the SDLC (Software Development Life Cycle) are required
- 3-5 years HR systems experience including supporting implementation of modules or module re-implementations; Workday configuration experience is required
- Significant experience in requirements elicitation, preparation of functional design and configuration documents and training and user guides
- Experience with Workday HR Business Process Configuration including EIB data updates
- Ability to work in Agile, Waterfall and hybrid delivery models
- Abilit

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