Bilingual Technical Support Specialist Level I

1 month ago

Richmond Hill, Canada Olympus Full time

Job Description

Functioning as a key member of the Operations Team focused on customer technical support in service and repair, the technical advisor provides customer support for all current Olympus purchased equipment and/or repair related inquiries. Works closely with field service team to coordinate parts delivery to necessary repair events.

Job Duties

Answer inbound customer calls/emails: make outbound calls as necessary. Investigate and resolve issues problems concerning all Olympus sold products they have been trained on and update incident tickets and enter information in department ERP to permit generation of accurate reports regarding frequency of incidents. Ensure all work orders are created upon notification of a field service-related activity and confirm accuracy of complaint reporting. Provide repair history reports for internal/external customers providing guidance on how to analyze and understand the information. Working to complete training all Olympus electronic products to manage customer inquiries to move to Technical Support Specialist II. Assist customers and sales staff by answering questions and providing resolutions or suggestions regarding specific repair updates Total commitment a positive customer experience. Provide feedback to direct manager on current challenges and overall ideas to improve customer experience with Technical Support and the repair process. Provide system support to field service technicians/management team. Perform all other essential duties as assigned.

Job Qualifications

Required:

College diploma in Technical Electronic field or equivalent experience required. Minimum 1 years' experience in technical support required. 

Preferred:

Knowledge of JDE, Solomon, Microsoft Office, Power BI.  Hepatitis B vaccination is recommended for employees who are at risk for exposure to blood or other bodily fluids on the job. Service responsibilities include the handling of products and equipment that may have potentially come into contact with blood or bodily fluids. OCI requires that all employees working in areas that may be exposed to this risk either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. If you have severe allergies or ever had a severe allergic reaction to a vaccine, please seek medical advice before taking this vaccine. Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on:

Competitive salaries, annual bonus

Comprehensive medical benefits and pension plan

Generous Paid Vacation and Sick Time

Paid Parental Leave and Adoption Assistance

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset

Offers onsite, hybrid and field work environments

Paid volunteering and charitable donation/match programs

Diversity Equity & Inclusion Initiatives including Employee Resource Groups

Dedicated Training Resources and Learning & Development Programs

Paid Educational Assistance

Are you ready to be a part of our team? . At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit . Olympus is dedicated to building a diverse, inclusive and authentic workplace We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive. Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Applicants with Disabilities: Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Service

  • Technical Support Specialist

    8 months ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Bilingual Technical Support Specialist Level I

    1 month ago

    Richmond Hill, Canada Olympus Corporation of the Americas Full time

    **Workplace Flexibility**:Hybrid** **_ For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling._** Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. Our five...

  • Telecommunications Support Specialist

    2 months ago

    Richmond Hill, Ontario, Canada Onico Solutions Full time

    Job SummaryThe Level 1 Telecom NOC Specialist is responsible for providing technical support to customers in a Network Operations Centre environment. This includes administration, maintenance, and support of telecom services and networks.Key ResponsibilitiesPerform functions related to network administration, maintenance, and support.Provide direct and...

  • Technical Support Specialist

    7 months ago

    Richmond Hill, Canada Veridos Canada Ltd. Full time

    We make identities more secure every day. Technical Support Specialist **Location**:Richmond Hill**Stellen-ID**:24000**Business Sector**:Veridos Canada Ltd.Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture...

  • IT Technical Support Specialist

    5 days ago

    Richmond Hill, Ontario, Canada Onico Solutions Full time

    Technical Support RoleThe IT Technical Support Specialist is a key member of our team, responsible for providing top-notch technical support to our clients. This role requires a strong understanding of computer systems, networks, and software applications.About the PositionThis full-time position is located in Woodbridge, ON, and offers a competitive annual...

  • Technical Support Specialist

    7 months ago

    Richmond Hill, Canada Giesecke+Devrient Full time

    Job Summary We are seeking a Technical Support Specialist to join our team. In this position, you will be responsible for servicing and operating our Identification Solutions for government customers and regional authorities. This is a remote position with travel to client locations within North-, South- America and Caribbean, and based within...

  • Technical Support Specialist

    6 months ago

    Richmond Hill, Canada Amico Full time

    **Technical Support Specialist - Amico Clinical Solutions** **Richmond Hill, ON** **Position Summary**: Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services. **Job-specific Duties and Responsibilities**: - Flexibility to travel to provide technical support services to...

  • Technical Support Specialist

    6 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Technical Support Specialist**: - Req id: 40031- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world,...

  • Bilingual (Fr/en) Store and Corporate Support

    1 month ago

    Richmond Hill, Canada Staples Full time

    **Some of what you will do**: **Specifically, You Will**: - communicate with internal clients in both French and English using strong customer service skills. - Use excellent troubleshooting and diagnostic skills. - provide first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication,...

  • Store and Corporate Support Specialist

    1 month ago

    Richmond Hill, Canada Staples Full time

    **Some of what you will do**: **Specifically, You Will**: - Excellent bilingual (French and English) communication and customer service skills a must. - Excellent troubleshooting and diagnostic skills. - Provides first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF...

  • Store & Corporate Support Specialist

    6 months ago

    Richmond Hill, Canada Staples Full time

    Some of what you will do: **Specifically, You Will**: - Excellent bilingual (French and English) communication and customer service skills a must - Excellent troubleshooting and diagnostic skills - Provides first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners...

  • Principal Technical Support Specialist

    3 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Req id**:42686- Richmond Hill, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and...

  • Medical Device Technical Support Specialist

    7 months ago

    Richmond Hill, Canada Amico Full time

    **Medical Device Technical Support Specialist - Amico Clinical Solutions** **Richmond Hill, ON** **Position Summary**: Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services. **Job-specific Duties and Responsibilities**: - Flexibility to travel to provide technical support...

  • Technical Support Specialist

    6 months ago

    Richmond, Canada CRDS TECHNOLOGY GROUP INC Full time

    CRDS currently has an opportunity for a Technical Support Specialist to join our team. Reporting to the Service Manager, the Support specialist is responsible for a wide variety of IT and helpdesk support services to our clients, including troubleshooting, diagnosing and supporting systems. - **This is an onsite role at our office in Richmond, BC....

  • IT Help Desk Support Specialist

    6 months ago

    Richmond Hill, Canada Boston Pizza International, Inc. Full time

    Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales. Boston Pizza has for decades enjoyed a significant takeout...

  • IT Technical Support Specialist

    3 weeks ago

    Richmond Hill, Ontario, Canada Onico Solutions Full time

    Technical Support Role OverviewWe are seeking a highly skilled Technical Support Analyst/IT Administrator to join our team at Onico Solutions in Woodbridge, ON. As a key member of our IT department, you will be responsible for maintaining our company's IT infrastructure, troubleshooting desktop and network issues, and providing exceptional customer...

  • Customer Service and Technical Support Specialist

    3 months ago

    Richmond Hill, Canada Home Comfort Centre Full time

    **Job Summary** We are seeking a dedicated Customer Service and Technical Support Specialist to join our team in our Richmond Hill showroom. In this role, you will be the main point of contact for customers needing service and assistance with air and water purification systems, and our kitchen and bath fixtures. Your responsibilities will...

  • Technical Support Specialist

    3 weeks ago

    Richmond, British Columbia, Canada ECS Electrical Cable Supply Ltd. Full time

    About ECS Electrical Cable Supply Ltd.We are a leading electrical cable supplier with a reputation for excellence in customer service and product quality. Our team is passionate about delivering exceptional results and fostering long-term relationships with our clients.Job DescriptionThis technical support specialist role is an exciting opportunity to join...

  • Technical Application Specialist

    1 week ago

    Richmond Hill, Ontario, Canada Epicor Software Corp Full time

    Epicor Software Corp is a leading provider of enterprise software solutions, and we are seeking a highly skilled Technical Application Specialist to join our team.As a Technical Application Specialist, you will be responsible for providing technical support and expertise to our customers using LumberTrack ERP software and other related systems.The ideal...

  • Bilingual IT Support Analyst

    3 weeks ago

    Richmond Hill, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...