Principal Technical Support Specialist

2 months ago

Richmond Hill, Canada Open Text Corporation Full time

**Req id**:42686- Richmond Hill, ON, CA

**OPENTEXT**
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.- Provide escalation level, pro-active, and reactive technical support for Opentext customers who are using the Data Protector product.**YOUR IMPACT**
- Build trust with Opentext customer base by providing the highest level of technical support. This will include phone, remote access, and on-site support assistance when necessary.
- Work elevated support issues from the L1, L2 and Premium Support field engineers.
- Resolve customer escalations received from management when customers become irate or demand immediate escalation of their product issue.
- Using advanced knowledge of Python, shell scripting, C languages, database technologies, networking, and OS system tools, troubleshoot and resolve the most complex, critical, and sensitive product issues. Including the following activities:

- Performance tuning on the product components and database specific issues.
- Implement best practices and troubleshooting on large complex environments.
- Reproduce issues in the lab, identify the root cause, and accomplish assigned support tasks with full ownership.
- Perform code-level debugging and in-depth log analysis to investigate the root cause of critical product issues.

**WHAT THE ROLE OFFERS**
- Thoroughly understand the Data Protector product’s architecture and its operations, be familiar with the source code implementation, tools, and features across the supported releases.
- Define, prioritize, report, and track bugs for resolution by engaging with development teams or partners to improve product stability and performance.
- Duplicate customer issues and elevate product defects into RnD. Work with RnD to get product fixes back to the customer and into support packs and the next versions of the product.
- Work with the global team to prioritize open defects for R&D and leverage management to escalate if lacking progress.
- Participate in product release transfer training, weekly and monthly review meetings with product management on supportability improvement in release, patches, and provide feedback on design changes and Customer-driven RFEs for product quality improvement.
- Provide L3 technical assistance and mentoring to the L1, L2 and global based field support engineers to ensure junior engineers are handling support cases professionally and technically accurate. Take ownership of the issues if a higher level of support is required.

**WHAT YOU NEED TO SUCCEED**
- Provide L3 technical assistance and mentoring to the L1, L2 and global based field support engineers to ensure junior engineers are handling support cases professionally and technically accurate. Take ownership of the issues if a higher level of support is required.
- Bachelor’s degree in information systems, Computer Science, Electrical Engineering, or similar technical field - Minimum of 5-10 years technical support work experience
- 5+ years of Data Protector product support experience or equivalent backup software support experience
- Knowledge and experience working with SAP, Oracle, and Sybase databases
- Knowledge or experience working with programming languages such as python, shell, and C
- Advanced knowledge and experience working with Fabric, SAN, NAS, MS/Linux Clustering

**ONE LAST THING**
- OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

  • Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Schindler Consulting Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Schindler Consulting. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their computer systems and applications are running smoothly.

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada Schindler Consulting Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Schindler Consulting.The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a keen eye for detail.Responsibilities will include:Providing technical support to users in a fast-paced environmentCollaborating with colleagues to resolve...

  • Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    About The Northgate Trading Inc.The Northgate Trading Inc. is a dynamic company seeking a highly skilled Technical Support Specialist to join our team. We offer a competitive salary package, including a base salary of $$60,000 per annum, plus benefits and opportunities for career growth.

  • Technical Support Specialist

    6 months ago

    Richmond Hill, Canada Veridos Canada Ltd. Full time

    We make identities more secure every day. Technical Support Specialist **Location**:Richmond Hill**Stellen-ID**:24000**Business Sector**:Veridos Canada Ltd.Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture...

  • Technical Support Specialist

    7 months ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    6 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Technical Support Specialist**: - Req id: 40031- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world,...

  • Technical Support Specialist

    6 months ago

    Richmond Hill, Canada Amico Full time

    **Technical Support Specialist - Amico Clinical Solutions** **Richmond Hill, ON** **Position Summary**: Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services. **Job-specific Duties and Responsibilities**: - Flexibility to travel to provide technical support services to...

  • Industrial Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Global Industrial Full time

    About the RoleThis Industrial Technical Support Specialist position is an exciting opportunity to work with a leading industrial equipment and supplies provider.Job SummaryWe are seeking a highly skilled and motivated technical support specialist to join our team. The ideal candidate will have strong analytical background, excellent written communication...

  • Technical Support Specialist

    6 months ago

    Richmond Hill, Canada Giesecke+Devrient Full time

    Job Summary We are seeking a Technical Support Specialist to join our team. In this position, you will be responsible for servicing and operating our Identification Solutions for government customers and regional authorities. This is a remote position with travel to client locations within North-, South- America and Caribbean, and based within...

  • Medical Device Technical Support Specialist

    6 months ago

    Richmond Hill, Canada Amico Full time

    **Medical Device Technical Support Specialist - Amico Clinical Solutions** **Richmond Hill, ON** **Position Summary**: Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services. **Job-specific Duties and Responsibilities**: - Flexibility to travel to provide technical support...

  • Technical Application Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada Epicor Software Corp Full time

    Technical Application Specialist | ERP SupportAbout the Role:We are seeking a skilled Technical Application Specialist to join our team in providing exceptional support for our LumberTrack ERP software, Android mobile apps, and Data Cubes.Key Responsibilities:Diagnose and troubleshoot technical and application-related software issues.Manage and follow up on...

  • Senior Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Global Industrial Full time

    **Job Summary**We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Global Industrial. As a key member of our technical support team, you will be responsible for providing top-notch customer service and technical assistance to our valued customers.The ideal candidate will possess strong analytical skills,...

  • Technical Support Specialist with Strong Communication Skills

    2 weeks ago

    Richmond Hill, Ontario, Canada Staples Canada Full time

    Job DescriptionAre you a highly motivated and customer-focused individual looking to take your technical skills to the next level? Do you have a passion for delivering exceptional customer experiences? We are seeking a Technical Support Specialist to join our team at Staples Canada, where you will be responsible for providing top-notch technical support to...

  • Epicor Software Corporation Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Epicor Software Corp Full time

    Technical Support Specialist | LumberTrack ERPEpicor Software Corp is a global leader in enterprise software solutions, and we're committed to helping our customers succeed.We're seeking a highly skilled Technical Support Specialist to join our team and provide top-notch support for our LumberTrack ERP software. As a Technical Support Specialist, you will be...

  • MBC Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada MBC Full time

    Role SummaryMBC is seeking a highly skilled and motivated Technical Support Specialist to join our team. This role is responsible for providing technical support to clients across the GTA, ensuring timely resolution of technical issues and delivering exceptional customer service.Key Responsibilities:Install and repair hardware, software, and peripherals to...

  • Technical Support Specialist

    5 months ago

    Richmond, Canada CRDS TECHNOLOGY GROUP INC Full time

    CRDS currently has an opportunity for a Technical Support Specialist to join our team. Reporting to the Service Manager, the Support specialist is responsible for a wide variety of IT and helpdesk support services to our clients, including troubleshooting, diagnosing and supporting systems. - **This is an onsite role at our office in Richmond, BC....

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    We are seeking a skilled User Support Technician to join our team at Schindler Consulting. As a key member of our technical support team, you will be responsible for providing timely and effective support to our clients. This includes responding to user inquiries, troubleshooting technical issues, and implementing solutions to ensure minimal downtime.Key...

  • Technical Support Specialist

    2 weeks ago

    Richmond, British Columbia, Canada WhiteWater West Industries Ltd. Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at WhiteWater West Industries Ltd. This permanent position offers an exciting opportunity to work in a fast-paced environment and contribute to the success of our organization.

  • Customer Service and Technical Support Specialist

    2 months ago

    Richmond Hill, Canada Home Comfort Centre Full time

    **Job Summary** We are seeking a dedicated Customer Service and Technical Support Specialist to join our team in our Richmond Hill showroom. In this role, you will be the main point of contact for customers needing service and assistance with air and water purification systems, and our kitchen and bath fixtures. Your responsibilities will...

  • Technical Support Specialist

    2 weeks ago

    Richmond, British Columbia, Canada InfoSpec Systems Inc. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at InfoSpec Systems Inc. This role will be responsible for providing exceptional technical support to our customers, ensuring they receive timely and effective solutions to their issues.Key ResponsibilitiesProvide technical support via phone, email, or in-person to...