Retail Excellence Training Specialist
4 weeks ago
Retail Excellence Training Specialist (Mississauga, ON)
MISSISSAUGA, ON, Canada
Amplifon Americas , a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our Retail Excellence Training Specialist role. We are looking for someone who is to help us strive towards while focusing on and to ensure we are in everything we do.
As our Retail Excellence Training Specialist, you will support the development of Amplifon Canadas Hearing Care Professionals through coaching and structured training programs. By monitoring the learning outcomes and collaborating with field managers, you will advise field managers on any performance opportunities or skill gaps, and provide feedback on action plans. You will also support the onboarding of our new hires by ensuring that each new shop professional is equipped with the right foundational competencies and knowledge. Collaboration with cross-functional stakeholders will be critical to designing local content and materials, within a global framework.
Key Responsibilities:
Based on Store Visit outcomes, partner with Senior Area Managers to discuss clinical professionals KPIs and related skill gaps and define the area action plan Deliver training initiatives, following the planned training schedule per month, and ensuring quality training outcomes by using a variety of training methodologies to maximize reach and efficiency of training Support the onboarding of new hires, ensuring that each new shop professional develops the right competencies and knowledge Leverage Audiological background and industry knowledge to support Hearing Care Professionals in creating trust with the customers to positively manage their expectations and experience and drive sales growth in line with Company goals, by strictly following company protocolQualifications in this role include, but are not limited to:
Graduate from a recognized Hearing Instrument program or Masters degree in Audiology Registered and in good standing with applicable regulatory college or provincial governing body Current knowledge of hearing aid technology and hearing aid devices 2-4 years of experience in Training, Adult Education, Learning and Development, and/or Instructional Design, including content development Experience with instructional formats including but not limited to virtual instructor-led, in-person instructor-led, self-study, and e-learning formats, video, and social media tools Experience with training evaluation, able to analyze and measure learners success and propose necessary modifications for optimal learning effectiveness Knowledge of content development tools such as Articulate or Captivate, SCORM/AICC, Microsoft 365, Vyond, Adobe Creative Cloud, and Learning Management Systems preferredPreferred Experience and Skills:
Healthcare, Retail, or Consumer Product Goods industry experience preferred Can adapt often highly technical content for varied audiences Act as a training and development consultant while working on cross-functional teams both locally and globally Demonstrated understanding and knowledge of retail excellence concepts and processes, ideally within businesses with strong focus on providing service with outstanding customer experience Experience building relationships with remote and global teams with a strong focus on communication, interpersonal skills and cross-functional problem solving. Demonstrated ability to quickly learn a variety of software systems Experience developing dynamic learning materials and strong knowledge of design and developmentBenefits Offered:
Extended Medical, Dental, Vision Benefits, RRSP and DPSP with company match, generous vacation, paid holidays, in addition to other benefits Flexible work arrangements to help support your work/life balance. Expand your experience by taking advantage of our global mobility opportunitiesAbout Us:
Amplifon is the global leader in the Hearing Care Retail market. We have 70+ years of history behind us and we continue to invest and innovate to make more possible every day. With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound. Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years.
At Amplifon, we don't just provide hearing care solutionswe advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey.
In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation.
-
Retail Excellence Training Specialist
4 weeks ago
Mississauga, ON, Canada Amplifon Full timeAmplifon Americas, a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our Retail Excellence Training Specialist role. We are looking for someone who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are...
-
Retail Excellence Training Manager
6 months ago
Mississauga, Canada Amplifon Group Full time**Role Overview** As a Retail Excellence Training Manager, you'll lead the successful rollout of retail training initiatives across the country and support our retail professionals' development to generate performance improvement and to ensure we provide an exceptional customer experience. You will collaborate with retail leaders to identify the right retail...
-
Retail Excellence Training Manager
3 months ago
Mississauga, Canada Amplifon Full time**Key Responsibilities**: **People Management** - Manage the training team, focusing on driving performance for Canada’s learning & development needs. - Organize regular team meetings to align training priorities, team roles and activities, initiatives, etc. - Ensure the development of the right capabilities and knowledge within the Training Team;...
-
Retail Excellence Training Specialist
4 weeks ago
Mississauga, Canada Amplifon Full timeBased on Store Visit outcomes, partner with Senior Area Managers to discuss clinical professionals KPIs and related skill gaps and define the area action plan - Deliver training initiatives, following the planned training schedule per month, and ensuring quality training outcomes by using a variety of training methodologies to maximize reach and efficiency...
-
Retail Excellence Training Manager
3 months ago
Mississauga, Canada Amplifon Group Full timeAct as the initial "Master Trainer" in Canada; actively participating in the global co-design of training contents and the Train-The-Trainer activities - Foster team spirit and collaboration in the team; driving results and motivating people**Training Planning & Design**- Partner with the Retail Excellence team to align business priorities and plan the right...
-
Retail Excellence Training Manager
4 weeks ago
Mississauga, ON, Canada Amplifon Full timeAmplifon Americas, a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our Retail Excellence Training Manager role. We are looking for someone who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are...
-
LMS and Ambassador Specialist
6 months ago
Mississauga, Canada OSL Retail Services Inc Full timeOverview: Samsung and OSL have partnered to drive focused growth across Canada in a variety of avenues. We’re looking for an **LMS And Ambassador Specialist **to join our team in support of our vision to take experiential retail to the next level. It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the...
-
Retail Sales Operations Coordinator
4 weeks ago
Mississauga, Ontario, Canada OSL Retail Services Full timeOverviewWe are seeking a highly motivated and organized Sales Team Support Specialist to join our team at OSL Retail Services. The ideal candidate will have a proven track record of supporting sales teams and have excellent communication and interpersonal skills.The CompanyOSL Retail Services is a people-focused company that is at the top of its game. We...
-
Retail Training Specialist
6 months ago
Mississauga, Canada Amplifon Group Full time**Position Summary**:The influence of a great teacher can never be erased. Take your passion for hearing care and multiply it as you support the next generation of Hearing Care Professionals. **AmplifonCanada,** a world leader in hearing care, has a demand for diverse, authentic, creative, and dynamic talent in our new **Retail Training Specialist (Hearing...
-
Retail Training Specialist
5 months ago
Mississauga, Canada Amplifon Group Full time**Position Summary**:The influence of a great teacher can never be erased. Take your passion for hearing care and multiply it as you support the next generation of Hearing Care Professionals. **AmplifonCanada,** a world leader in hearing care, has a demand for diverse, authentic, creative, and dynamic talent in our new **Retail Training Specialist (Hearing...
-
Donated Goods and Retail Regional Training
6 days ago
Mississauga, Canada Goodwill Industries Canada Full timeGoodwill is hiring, join our growing organization today! We are looking for people just like YOU! The DGR Regional Training Specialist has an integral role within the Donated Goods Retail Division. The DGR Regional Training Specialist ensures our workforce is well trained and can effectively enhance the value of our donations through improved operational...
-
Bilingual Technical Support Specialist
6 months ago
Mississauga, Canada Match Retail Full timeOverview: **Job Title: Bilingual Technical Support Specialist** Reporting to: IT Director Salary Range: $55,000 - $65,000 CAD Location: Mississauga, Ontario, Canada (In office) Number of Openings: 2 **Job Type**: 1 Full-Time Permanent/ + 1 Full-Time Contract (12 months) **Overview**: Are you seeking a dynamic role that keeps you engaged every day? If...
-
Mississauga, Ontario, Canada OSL Retail Services Full timeAbout OSL Retail ServicesAt OSL Retail Services, we are committed to providing exceptional customer experiences through innovative sales solutions. As a leading provider of retail services in North America, we strive to enrich the lives of our customers and the communities we serve.The OpportunityWe are seeking an experienced Senior E-Commerce Specialist and...
-
Financial Risk and Credit Management Specialist
2 weeks ago
Mississauga, Ontario, Canada OSL Retail Services Full timeOverviewWe are currently seeking a skilled Financial Risk and Credit Management Specialist to join our team at OSL Retail Services. In this exciting role, you will play a vital part in minimizing Days Sales Outstanding, bad debt write-offs, and maximizing cash receipts while maintaining strong relationships with internal and external customers.The CompanyOSL...
-
Specialist, Claims
16 hours ago
Mississauga, ON, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
Retention Specialist
2 weeks ago
Mississauga, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
Retention Specialist
2 weeks ago
Mississauga, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
Retention Specialist
2 weeks ago
Mississauga, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
Senior Specialist E-Store and Retention
3 weeks ago
Mississauga, Canada OSL Retail Services Full timeOverview It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that...
-
Facilities Management Specialist
2 weeks ago
Mississauga, Ontario, Canada Carter's Retail Inc. Full timeCarter's Retail Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands.As a key member of our team, you will play a crucial role in ensuring the smooth operation of our retail stores across North America.The estimated annual salary for this...
