Retail Training Specialist
6 months ago
**Position Summary**:The influence of a great teacher can never be erased. Take your passion for hearing care and multiply it as you support the next generation of Hearing Care Professionals.
**AmplifonCanada,** a world leader in hearing care, has a demand for diverse, authentic, creative, and dynamic talent in our new
**Retail Training Specialist (Hearing Care Professional)** role.
**Duties and Responsibilities**:Training Planning & Design
- Based on Store Visit outcomes, partner with S/AM to discuss clinical professionals KPIs and related skill gaps and define the area action plan
- Keep a regular communication routine with Area Managers to align on clinical professionals' performance development priorities; share feedback.
- Understand business needs and priorities and act accordingly, developing the right skills
- If assigned a Master Trainer role in one or more workstreams, work with the Global Training Community to co-design the content and do the required fit & gap activities.
- Design local contents within a global framework for local modules and contents.
Training Delivery & Monitoring
- Deliver training initiatives, following the planned training schedule per month, and ensuring quality training outcomes by using a variety of training methodologies to maximize reach and efficiency of training
- Support the onboarding of new hires, ensuring that each new shop professional develops the right competencies and knowledge,
- If assigned a Master Trainer, participate in the global Train-the-Trainer and support the team at country level with the delivery of a local TTT
- Correctly track all the training initiatives on the LMS, guaranteeing availability of reliable data for analysis
- Monitor and map learning outcomes and align Area Managers on any required
- Actively contribute to the Global Training Community, sharing proactive feedback, best practices and providing inputs for improvement
Customer Experience Improvement
- Leverage Audiological background and industry knowledge to support HCPs in creating trust with the customers to positively manage their expectations and experience and drive sales growth in line with Company goals, by strictly following company protocol (HCP Trainers)
- Review and update own knowledge and experience to maintain and improve quality of information being taught
**Required Qualifications**:
- Graduate from a recognized Hearing Instrument program or Master's degree in Audiology Registered and in good standing with applicable regulatory college or provincial governing body
- Current knowledge of hearing aid technology and hearing aid devices
**Preferred Qualifications**:
- 2-4 years of experience in Training, Adult Education, Learning and Development, and/or Instructional Design, including content development
- Healthcare, Retail, or Consumer Product Goods industry experience preferred
- Experience with instructional formats including but not limited to virtual instructor-led, in-person instructor-led, self-study, and e-learning formats, video, and social media tools
- Experience with training evaluation, able to analyze and measure learner's success and propose necessary modifications for optimal learning effectiveness
- Can adapt often highly technical content for varied audiences
- Act as a training and development consultant while working on cross-functional teams both locally and globally
- Demonstrated understanding and knowledge of retail excellence concepts and processes, ideally within businesses with strong focus on providing service with outstanding customer experience
- Experience building relationships with remote and global teams with a strong focus on communication, interpersonal skills and cross-functional problem solving.
- Demonstrated ability to quickly learn a variety of software systems
- Knowledge of content development tools such as Articulate or Captivate, SCORM/AICC, Microsoft 365, Vyond, Adobe Creative Cloud, and Learning Management Systems preferred
- Experience developing dynamic learning materials and strong knowledge of design and development
**Physical/Mental Demands**:
- Possess the mobile dexterity necessary to work on computer equipment up to 8 hours a day
- Availability to perform hybrid working, being present in Toronto and Minneapolis head offices as needed
- Able to travel up to 25% of the time, as needed
- Frequently sitting, standing, walking, lifting and reaching
- Able to work the environment described above to perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
While this is a highlight of what you'll do, what you'll get is pretty great too:
- Excellentcompensation & benefits
- Career path planning &mentorship opportunities
- Award winningwork/life balance
- International business exposure
- An amazing teamof diverse colleaguesand leaders
-
Retail Excellence Training Specialist
4 weeks ago
Mississauga, ON, Canada Amplifon Full timeAmplifon Americas, a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our Retail Excellence Training Specialist role. We are looking for someone who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are...
-
Retail Excellence Training Specialist
4 weeks ago
Mississauga, Canada Amplifon Full timeRetail Excellence Training Specialist (Mississauga, ON) MISSISSAUGA, ON, Canada Amplifon Americas , a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our Retail Excellence Training Specialist role. We are looking for someone who is to help us strive towards while...
-
LMS and Ambassador Specialist
6 months ago
Mississauga, Canada OSL Retail Services Inc Full timeOverview: Samsung and OSL have partnered to drive focused growth across Canada in a variety of avenues. We’re looking for an **LMS And Ambassador Specialist **to join our team in support of our vision to take experiential retail to the next level. It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the...
-
Donated Goods and Retail Regional Training
6 days ago
Mississauga, Canada Goodwill Industries Canada Full timeGoodwill is hiring, join our growing organization today! We are looking for people just like YOU! The DGR Regional Training Specialist has an integral role within the Donated Goods Retail Division. The DGR Regional Training Specialist ensures our workforce is well trained and can effectively enhance the value of our donations through improved operational...
-
Retail Sales Operations Coordinator
4 weeks ago
Mississauga, Ontario, Canada OSL Retail Services Full timeOverviewWe are seeking a highly motivated and organized Sales Team Support Specialist to join our team at OSL Retail Services. The ideal candidate will have a proven track record of supporting sales teams and have excellent communication and interpersonal skills.The CompanyOSL Retail Services is a people-focused company that is at the top of its game. We...
-
Bilingual Technical Support Specialist
6 months ago
Mississauga, Canada Match Retail Full timeOverview: **Job Title: Bilingual Technical Support Specialist** Reporting to: IT Director Salary Range: $55,000 - $65,000 CAD Location: Mississauga, Ontario, Canada (In office) Number of Openings: 2 **Job Type**: 1 Full-Time Permanent/ + 1 Full-Time Contract (12 months) **Overview**: Are you seeking a dynamic role that keeps you engaged every day? If...
-
Retail Training Specialist
5 months ago
Mississauga, Canada Amplifon Group Full time**Position Summary**:The influence of a great teacher can never be erased. Take your passion for hearing care and multiply it as you support the next generation of Hearing Care Professionals. **AmplifonCanada,** a world leader in hearing care, has a demand for diverse, authentic, creative, and dynamic talent in our new **Retail Training Specialist (Hearing...
-
Specialist, Claims
13 hours ago
Mississauga, ON, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
Retention Specialist
2 weeks ago
Mississauga, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
Retention Specialist
2 weeks ago
Mississauga, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
Retention Specialist
2 weeks ago
Mississauga, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
Mississauga, Ontario, Canada OSL Retail Services Full timeAbout OSL Retail ServicesAt OSL Retail Services, we are committed to providing exceptional customer experiences through innovative sales solutions. As a leading provider of retail services in North America, we strive to enrich the lives of our customers and the communities we serve.The OpportunityWe are seeking an experienced Senior E-Commerce Specialist and...
-
Senior Specialist E-Store and Retention
3 weeks ago
Mississauga, Canada OSL Retail Services Full timeOverview It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that...
-
Instructor - Training Specialist
3 weeks ago
Mississauga, Ontario, Canada ACA EMERGENCY RESPONSE TRAINING INC Full timeEducation RequirementsExperience and SkillsKey ResponsibilitiesDevelop and deliver engaging training sessions to industry professionalsEvaluate student progress through assessments and feedbackCollaborate with colleagues to design and implement training programsStay up-to-date with industry developments and best practicesProvide exceptional customer service...
-
Retail Excellence Training Manager
6 months ago
Mississauga, Canada Amplifon Group Full time**Role Overview** As a Retail Excellence Training Manager, you'll lead the successful rollout of retail training initiatives across the country and support our retail professionals' development to generate performance improvement and to ensure we provide an exceptional customer experience. You will collaborate with retail leaders to identify the right retail...
-
Financial Risk and Credit Management Specialist
2 weeks ago
Mississauga, Ontario, Canada OSL Retail Services Full timeOverviewWe are currently seeking a skilled Financial Risk and Credit Management Specialist to join our team at OSL Retail Services. In this exciting role, you will play a vital part in minimizing Days Sales Outstanding, bad debt write-offs, and maximizing cash receipts while maintaining strong relationships with internal and external customers.The CompanyOSL...
-
Facilities Management Specialist
2 weeks ago
Mississauga, Ontario, Canada Carter's Retail Inc. Full timeCarter's Retail Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands.As a key member of our team, you will play a crucial role in ensuring the smooth operation of our retail stores across North America.The estimated annual salary for this...
-
Retail Excellence Training Manager
3 months ago
Mississauga, Canada Amplifon Full time**Key Responsibilities**: **People Management** - Manage the training team, focusing on driving performance for Canada’s learning & development needs. - Organize regular team meetings to align training priorities, team roles and activities, initiatives, etc. - Ensure the development of the right capabilities and knowledge within the Training Team;...
-
Retention Specialist
13 hours ago
Mississauga, ON, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
Retention Specialist
1 hour ago
Mississauga, Ontario, Peel region, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
