Bilingual Assistant Manager

2 weeks ago

Ottawa, Canada Orbit Full time

Company Description

Every industry and profession have their own special characteristics, just as individuals do. At Orbit, our seasoned team of brokers and managers take those characteristics into account when designing training programs for our teams and tailored insurance solutions for our clients. We have one common goal in mind: protecting our clients’ interests and assets while supporting our front-line staff to achieve greatness. At Orbit, we strive to build trusting relationships with our clients and coworkers.

We are growing and looking for someone to join the National Group Home and Auto Insurance Team as a:
**Bilingual Assistant Manager - Broker Service (AMF or RIBO required) (Remote and Hybrid Work Arrangements available)**

**Job Description**:
**What you will do**:

- Supporting the efficient and effective operation of the Service Broker team including ensuring proper scheduling and staffing levels to support and achieve call center metrics. Responsible for setting targets, analyzing and responding to call center performance data such as customer satisfaction and service level results, coordinating workflow, and communicating with other managers in a matrix environment.
- Understand and follow the established strategic initiatives in order to achieve financial objectives. This includes gathering pertinent business, competitive, financial, service and operations information and provide input to prepare and execute on an annual budget in terms of revenue and expense.
- Build, develop and retain a high performing team with a clear focus on reducing customer effort and addressing customer issues. This includes recruiting, selecting and training individuals, performance management, communicating strategies and objectives and providing employees with the necessary resources.
- Ensure call centre operational standards, customer service, policies, programs and procedures are always maintained.
- Engage employees by communicating job expectations and competencies necessary to be successful.
- Ensures efficient and effective operations, including setting targets.

**Qualifications**:
**What you will bring**:

- An AMF or RIBO license.
- A university degree or completion of AIIC/CIP designation or an equivalent industry designation.
- A minimum of three years’ experience in personal lines automobile and property insurance.
- A minimum of two years’ experience in a supervisory role.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management, project management and organizational skills to manage competing priorities.
- Must be bilingual (English/French).

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- Orbit strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, Orbit will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

LI-Remote #LI-Hybrid

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