Product Manager, Aeroplan

2 days ago

Toronto, Canada The Toronto-Dominion Bank (Canada) Full time

Description

:

The Air Canada partnership with TD will ensure long term stability for existing Aeroplan customers and position's TD as the primary issuer of Aeroplan credit cards under their loyalty program. As a key partnership to drive continued growth for the Canadian Card Payments, Loyalty & Personal Lending (CCPL&PL) business, this program requires support for the overall P&L and product management for the consumer Aeroplan portfolio. The Product Manager, Aeroplan has the following accountabilities:

Champion development and implementation of programs, initiatives, capabilities, product enhancements and services to grow the Aeroplan program within Credit Cards and across the bank. Own end-to-end accountability for these product portfolios' performance. Responsible for developing core strategies for these products. Oversee and support delivery of annual plan and quarterly reforecasting for assigned products (i.e. Acquisition, KPIs, P&L). Support with alignment of key Product stakeholders including Everyday Banking, Insurance etc. to identify and drive incremental revenue opportunities and drive topline growth. Lead and provide support to the Aeroplan Relationship Management team in developing and implementing new products, partnerships, services, and projects including features, benefits and characteristics that meet customer needs in line with the Aeroplan Loyalty Program Own end-to-end Aeroplan product specific collateral as it pertains to product line-up. Ensure prompt and thorough resolution of complex customer issues and modify policies and processes to minimize further customer problems for area of accountability. Oversee product governance and operational routines to achieve 'green' compliance results. Act as source for innovation led through customer insights and creating a better customer experience across the Aeroplan product suite. Build and maintain effective relationships with distribution channels, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives. Direct and coordinate market research to understand the changing competitive landscape and customer needs. Support the day-to-day management of the product(s), providing business case support of recommendations for product enhancement and assisting in the strategic development of new initiatives. Identify and manage risks (market, credit, operational) associated with the product / segment. Provide thought leadership and/ or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit.

Department Overview

Can you run with a creative idea and connect the dots between customer need and product solution?

From business planning to product innovation, distribution strategy to digital delivery, TD Product Management embodies every aspect of product development and deployment, end to end. Individually and collectively, it's our challenge and privilege to grow customer loyalty, new client acquisition and help build the better bank with industry-leading products.

Ready to join us?  There are many moving parts and people in the product pipeline – innovators, disruptors, developers, marketers and more. If you're looking to take product management and your career to new heights, we're looking for you.

Job Requirements

What can you bring to TD?  Tell us about your most relevant experience, credentials, and knowledge for this role, as well as these essential requirements and attributes:

Undergraduate degree or product management certificate, and / or Five (5) or more years relevant experience. Previous product experience considered an asset. Experience in leading strategy strongly recommended. Knowledge of, and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence. Knowledge of competitor and market trends. Ability to analyze, organize and prioritize work while meeting multiple deadlines. Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives. Ability to forecast and contribute to strategic direction of the product management function and provide advice to senior leadership. Skill in using analytical software tools, MS Office, data analysis methods and reporting techniques. Ability to work collaboratively, communicate effectively (both speaking and writing), coach, mentor, provide direction and build relationships across teams and functions.

Act as a brand ambassador for our business, the Bank, both internally and externally

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

Sans Objet

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