Bilingual Product Specialist

2 weeks ago

Toronto, Canada Randstad Canada Full time
Are you looking to gain experience within a top 5 bank? Do you have a strong commercial payment transactions experience? Are you bilingual in English and French? If so, this is a great opportunity for you
Our client, a top 5 bank, is looking for a Bilingual Product Specialist for a 6 months contract in Toronto. This position is working onsite.
Pay rate: $52.29/hr - $63.30/hr
Rotational Shifts: Monday Friday 37.5 hours/week
Extension and conversion of contract based on business needs

Advantages
●Gain experience within a top 5 bank
●Start date is ASAP
●Long term contract
●Competitive pay rate

Responsibilities
●Provides solutions and business advice in relation to the migration of complex services with a consistent focus on building long term client Financial Group relationships.
●At all times, takes personal accountability for the onboarding and on-going resolution of client/service/operations partner concerns.
●Participate in go-to-market functions including preparing client facing presentation/materials, mailers, customized messaging to be used for facing clients
●Participate in UAT for the product roll out in order to gain deep product expertise
●You will collaborate directly with the project coordinators and clients and serve as the primary advocate for a specific complex service and provide applicable advice and thorough onboarding support throughout the migration process.

Qualifications
●Bilingual (English/French)
●5+ years of experience and strong subject knowledge in commercial payment services.
●Experience in complex migration activities
●Deposits Interest Rate Pricing
●Solid ISO 20022 industry knowledge
●Proven ability to prioritize and adapt to a fast paced environment, as this is an intense high volume transaction role requiring above
●average organizational skills and a proven capacity for coping with
●incoming and outgoing call / email volumes
●Proven technical understanding of complex file structures, connectivity and ERP platforms.
●Project management
●Excellent written and verbal communication skills; notably the ability to straddle high-level / strategic client conversations and the technical nuances of the product platform
●Strong Emotional Intelligence in facing diverse scenarios with Customers
●Critical thinking and problem solving skills, Team work, Adaptability

Soft Skills:

●Strong verbal skills to explain complex concepts/technical terms into business friendly language
●Self-starter and proactive
●Leadership skills
●Troubleshooting skills
●“Customer is always right” attitude

Nice to Haves:

●French language proficiency is an asset

Summary
Interested in the Bilingual Product Specialist role in Toronto? Apply online today
Candidates moving towards the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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