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Claims Specialist
4 months ago
**Who we’re looking for**:
**Claims Specialist (Bilingual)**
**Program**: RSVP
**Status**: Permanent, Full-Time
**Location**:Work from Home in Canada
Like WCG, you believe in the power of work to transform lives. As Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing Veterans Affairs Canada. This is a customer service and clerical role that will suit a detail-oriented individual who is willing to learn. This position requires a high level of confidentiality pertaining to client records and financial information.
**What you’ll do**:
- Works with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system
- Provides back up for User Support Team as needed - answering calls from participants and service delivery staff
- Processes client claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met
- Reviews, processes, and invoices all RSVP services to the contractual standard as needed
- Provide quality assurance for claims/invoices processed by other Claims Specialists
- Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message
- Prepares cheques and EFT payments
- Filing, mailing, scanning and other administrative tasks
**What you bring**:
- Bilingual (English/French)
- Proficient in MS Excel and Word
- Ability to prioritize and problem solve
- Ability to work independently and in a team environment
- Willingness to learn and enhance skills
- Strong interpersonal skills
- Detail oriented in a fast-paced continually changing environment
- Previous experience in claims processing or financial services environment
- High level of confidentiality; employment contingent on Security Clearance - Reliability Status
**What we offer**:
- Competitive salary range of $43,825 to $53,028 per year
- Ongoing learning and development opportunities
- Generous time off policy to encourage work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
**_ For complete job requirements, see the full Job Description _**_here_**_._**
**Passion and Lived Experience Matter**:
- WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone._
- WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process._
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