Senior Case Manager

4 weeks ago

Toronto, Canada Zurich Insurance Company Full time

Job Summary

We’re looking for experienced travel/emergency assistance Case Manager candidates with a desire to support our growing team of Case Managers.

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP are a part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance, a global insurance company with a specialty in life insurance, general insurance and travel insurance.

So, what’s our mission?

Protecting travellers – and supporting those responsible for their safety – is our business.

We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the UK, responding to the cries for help we receive from travellers across the globe.

So, what’s the job?

Our Emergency Assistance Case Managers are responsible for providing our customers with the care they need when something goes wrong in their travels. High-performing, empathetic and multilingual, our Case Managers are great at what they do: bringing the world home safe. Driven and focused, they build strong relationships and deliver accurate, on-time service in high-stakes situations. In this role:

You’ll act as a subject matter expert for team members providing guidance and mentoring on process You’ll provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanour throughout each call You’ll work with our team to locate the nearest suitable doctor, emergency room, medical clinic, dentist, or allied health professional for medical emergencies You’ll be an escalation point for customers, managing active complaints and lodging them You’ll monitor BSC cases and conduct case reviews, as well as providing periodic reports to the leadership team You’ll help oversee the development of fellow Case Managers on an individual and team level You’ll work closely with the shift coordinator and delegate responsibilities amongst the team as needed

And what are we looking for?

We are looking for experienced team members who have a genuine desire to help people and save lives. We need our Case Managers to be resilient, empathetic and think critically – if you’re looking to take the next step in case management and leadership, we want to speak to you. 

You’ll value accountability and the relationships that exist between stakeholders, being keen to see these relationships flourish You’ll have great insights into the daily operations and responsibilities of the Case Manager role, with demonstrable skills and experience You’ll have strong problem solving and decision-making skills, and you’ll back yourself to make the right call You’ll be able to deliver constructive feedback and handle difficult customer conversations You’ll thrive in a fast paced, dynamic environment You’ll need to be available to work a 4, 10-hour shifts per week, across a 7-day rotating roster between the hours of 7am - 10pm You’ll have experience in Travel Medical Emergency Case Management More than anything else, you’ll have a passion for helping others#Hybrid

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

We offer a competitive medical insurance package and pension contributions.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

  • Safe Seniors Housing Case Manager

    4 weeks ago

    Toronto, Canada The Neighbourhood Group Full time

    **The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House** - JOB OPPORTUNITY Job# TNG2023-172 **POSITION TITLE**:Safe Seniors Housing Case Manager **DEPARTMENT**:Urban Health and Homelessness Services **STATUS**:Regular Full-Time, CUPE...

  • Case Manager

    2 days ago

    Toronto, Canada Reconnect Community Health Services Full time

    **Case Manager** **Positions Available: 2** **Position Type**:Full-Time Permanent **Union**:Yes, OPSEU L5116 **Hours of Work**:37.5 **Annual Rate**:$51,141.35-$63,570.56 **Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits. Reconnect is a thriving, not-for-profit health care provider in the...

  • Intensive Case Manager

    4 weeks ago

    Toronto, Canada The Neighbourhood Group Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House JOB OPPORTUNITY Job# TNG2023-45 POSITION TITLE: Intensive Case Manager DEPARTMENT: Independent Living STATUS: Regular Full-Time, CUPE 7797 HRS / WEEK: 35 CONTRACT DATES: n/a REPORT...

  • Senior Case Manager

    3 weeks ago

    Toronto, Ontario, Canada Zurich Insurance Company Ltd. Full time

    Job SummaryWe're looking for experienced travel/emergency assistance Case Manager candidates with a desire to support our growing team of Case Managers. At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access...

  • Tcat Case Manager

    1 month ago

    Toronto, Canada The Neighbourhood Group Full time

    _**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, **_ - **Neighbourhood Link Support Services and St. Stephen’s Community House**_ * JOB OPPORTUNITY Job# TNG2023-75 **POSITION TITLE**:TCAT Case Manager **DEPARTMENT**:Urban Health and Homelessness Services **STATUS**:Regular Full-Time, CUPE 2289 **#...

  • Case Manager

    1 day ago

    Toronto, Canada Reconnect Community Health Services Full time

    **Positions Available**: 1 **Position Type**: Full-Time Permanent **Location**: Toronto, ON **Hours of Work**: 37.5 hours per week **Annual Rate**:$51,141.35 - $63,570.56 **Job Ref**: MHA0007- CM CWCD **Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits. Reconnect is a thriving, not-for-profit...

  • Program Manager

    1 month ago

    Toronto, Canada Madison Community Services Full time

    **MADISON COMMUNITY SERVICES** **POSITION TITLE **:Program Manager, Mental Health Case Management Programs **REPORTS TO **:Senior Manager, Mental Health Case Management Programs Madison Community Services (Madison) is a non-profit agency that provides case management, supportive housing, and other support services through advocacy and education to...

  • Psychogeriatric Case Manager

    1 month ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**:February 27th, 2023 **LOCATION**:Toronto, ON - Pine Villa **COMPENSATION**:$52,535 - $63,260 Annually Prorated **CONTRACT DURATION**:1 Year LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, use challenges, poverty, and...

  • Manager, Comprehensive Intake and Care

    4 weeks ago

    Toronto, Canada Dixon Hall Full time

    **Employment Type**: Full-time **Department**: Seniors' Services **Union**: Excluded **File #**: 23-SRS-13 (1 OPEN) **Posting Date**:June 28, 2023 **Posting Close**: July 12, 2023 **Dixon Hall** is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been...

  • Manager, Case Assessment

    2 days ago

    Toronto, Canada CIRO OCRI Full time

    **Position Title: Manager, Case Assessment** **Department**:En**f**or**cement** **Location: Toronto** **Status: Permanent Full-time (Hybrid)** The Manager, Case Assessment, reports to the Director, Case Assessment, Complaints & Inquiries, and supervises a team of Case Assessment Officers who conduct preliminary investigations of regulatory investor...

  • Case Worker

    1 month ago

    Toronto, Canada Reconnect Community Health Services Full time

    **Positions Available**: 1 **Position Type**: Full-Time Permanent **Location**: Toronto, ON **Hours of Work**: 35 hours per week **Annual Rate**:$47,975.20 - $56,256.20 **Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits. Reconnect is a thriving, not-for-profit health care provider in the west...

  • Senior Case Manager

    4 weeks ago

    Toronto, Canada Zurich Insurance Company Ltd. Full time

    Job Summary We’re looking for experienced travel/emergency assistance Case Manager candidates with a desire to support our growing team of Case Managers. At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate...

  • Trustee Case Manager

    1 month ago

    Toronto, Canada The Neighbourhood Group Full time

    **The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House** JOB OPPORTUNITY Job# TNG2024- 30 POSITION TITLE: Trustee Case Manager DEPARTMENT: Urban Health and Homelessness Services STATUS: Contract Full-Time, non-bargaining unit HRS /...

  • Trustee Case Manager

    1 month ago

    Toronto, Canada The Neighbourhood Group Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House JOB OPPORTUNITY Job# TNG2024- 30 POSITION TITLE: Trustee Case Manager DEPARTMENT: Urban Health and Homelessness Services STATUS: Contract Full-Time, non-bargaining unit HRS / WEEK:...

  • Psychogeriatric Case Manager

    4 weeks ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**:February 7th, 2023 **LOCATION**:Toronto, ON - Crisis Outreach Service for seniors (COSS) **COMPENSATION**: $**52,535 - $63,260 Annually Prorated **CONTRACT DURATION**:1 Year LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges,...

  • Case Manager

    1 month ago

    Toronto, Canada Reconnect Community Health Services Full time

    **Case Manager - COPA** **Positions Available**:1 **Position Type**:Full-Time Permanent **Union**:Yes, OPSEU L5116 **Hours of Work**:37.5 **Annual Rate**:$51,141.35-$63,570.56 **Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits. Reconnect is a thriving, not-for-profit health care provider in...

  • Case Worker

    1 week ago

    Toronto, Canada Reconnect Community Health Services Full time

    **Positions Available**: 2 **Position Type**: Full-Time Permanent and Contract **Location**: Toronto, ON **Hours of Work**: 35 hours per week **Salary bracket**:$47,975.20 - $56,256.20 **Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits. Reconnect is a thriving, not-for-profit health care...

  • Case Manager

    1 month ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**:February 27th, 2023 **LOCATION**:Toronto, ON - Passages CCM **COMPENSATION**: $**52,535 - $63,260 Annually Prorated **_ **Bilingual in _**_French Language is a must**_** LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges,...

  • Case Manager

    1 month ago

    Toronto, Canada Covenant House Toronto Full time

    **Shelter Case Manager** **Clinical Services** **Day Shift + 1 Weekend per Month** **Full Time onsite, Downtown Toronto** **Level 8** **Purpose of Position**: The Case Manager, Residential Programs, is responsible for developing and overseeing case management for youth assigned to their case management team, and for providing case management leadership...

  • Case Manager

    3 days ago

    Toronto, Canada Reconnect Community Health Services Full time

    **Positions Available**: 1 **Position Type**: Full-Time Permanent, Contract **Location**: Toronto, ON **Hours of Work**: 37.5 **Annual Rate**:$51,141.35-$63,570.56 **Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits. Reconnect is a thriving, not-for-profit health care provider in the west end...