Ovation Claims Leader

5 months ago

Oakville, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
 

Do you want to play a key role in driving your team's performance and the delivery of our strategy? Do you have a passion for solving problems and removing barriers so people can perform at their best? Do you find fulfillment in coaching and developing people so they can realize their full potential? Do you communicate effectively with confidence, curiosity, courage in a collaborative manner? If you answered ‘yes,’ then you should apply to be a Claims Leader in our Claims Ovation team

What you'll do:

Create and maintain a high-performance culture by role modeling behaviors that builds trust and respect.

Assess people’s capabilities and development needs in accordance with the Career and capability framework.

Understand and strengthen team capabilities through in the work coaching and development.

Have honest and constructive performance conversations with our people, set clear direction and goals giving frequent feedback to ensure business unit goals are achieved.

Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.

Customer demand analysis – assist in identifying and solutioning the root cause of “waste and failure”

Understand our risk environment and apply risk management controls proportionately.

Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight, and expertise of the frontline to resolve how we improve our overall performance, results, and the customer’s journey.

Participate in the Quality assurance program for your team (file quality reviews). Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.

Take full responsibility for the results of your team, how they contribute to the overall companies’ performance and understand the consequence and impact of key decisions you make.

Clearly articulate and effectively communicate the link between our strategy and team goals.

Look for new and incremental ways to improve the customer journey, the claims handling processes, and financial outcomes for our business.

Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance

Expert understanding of the claims experience while understanding the technical strategic direction for the claims file

Collaborate with underwriting, ARMS, brokers and other internal and external stakeholders to ensure customer needs are met

What you'll bring:

University Degree or College Diploma

CIP and/or FCIP Industry designation is considered an asset

2 + years of proven leadership experience

Technical competence in Personal Lines Property and Auto insurance

Prior experience in High Net Worth is an asset

Second language would be an asset

Excellent verbal and written communication skills

Demonstrate a high level of initiative and drive to continually improve our service proposition, environment, and financial outcomes.

Ability to identify, measure and develop the performance of individuals and broader team using data.

The ability to motivate and inspire our people to deliver against our strategy and goals.

Proficiency with Guidewire ClaimCenter, Excel, PowerPoint, Mitchell and Xact Analysis

Sound decision making and problem-solving skills

Role model our values: Care, Commitment, Community, Confidence

Your enthusiasm is infectious, and you challenge status quo, find solutions to problems, and go the extra mile for our customers and people

What you’ll get

Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Our vacation package starts at 4 weeks + the opportunity to buy an extra week.

Exceptional Career Development opportunities.

We’ll support your professional development education

Hybrid working model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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