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Technical Support Partner

2 months ago

Saanichton, Canada Artech LLC Full time
Our client who specializes in electric and electronic manufacturing products is searching for a Technical Support Partner for their office in Saanichton B.C

For further details about the position please contact Rick Supersad at rick.supersad@artech.com

Location: Saanichton B.C
Employment structure: Contract
Work environment: Onsite
Start date: ASAP

Responsibilities:
  • Create, Receive, Monitor, Maintain and Resolve work tickets
  • Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s)
  • Maintain on-site presence at designated service locations to support end users
  • Software installation, support and make sure it is compliance with Schneider standards
  • Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment
  • Training end users on how to operate office automation equipment as requested
  • New hire orientation including show user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc
  • Hardware platform troubleshooting and management
  • Software platform troubleshooting and management
  • Perform secure password management for all provided passwords
  • Support access to corporate network/wireless and applications (both on network as well as over VPN)
  • Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups
  • Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking
  • Identify, gain approval, and enter all project(s) as assigned by your manager into project tracker
  • Assist with different regional projects for designated service locations, act as local hand and feet support

Qualifications:
  • Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy ticket queue(s).