Delivery Driver

7 months ago

Saanichton, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY

The Delivery Driver’s primary responsibility is providing direct to store deliveries for a dedicated Metro customer. It is essential that the Delivery Driver creates a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.

**Shift**:
Tuesday, Wednesday, Friday 8:30-5pm
Thursday 10:30-7pm
Saturday 7:30-4pm

**Pay Rate**: 23$ to 25$ per hour

RESPONSIBILITIES
- Operating a 26-foot 5-tonne truck, conduct deliveries on predetermined route using a Proprietary Smartphone software to provide accurate on time delivery to multiple store locations. Assigned delivery routes will vary from time to time.
- Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures etc.
- At a Metro facility, load pallets with product into the truck for delivery in a manner that prevents damage to the product.
- Adhere to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
- Maintain a clean delivery truck, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.
- Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.
- Return damaged or product not accepted back to the facility, according to SOP.
- Work with Customer Service, Dispatch Team and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.
- Establish a positive relationship with the Client/customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for resolution.
- Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
- Demonstrate and promote Metro’s Our WAY values on a daily basis.
- Assisting and potentially hosting onboarding training and development sessions
- Auditing teams on the road to ensure compliance and top service standards.
- Available to provide technical delivery support
- Other duties as assigned.

EXPERIENCE
- Valid “Class 5” driver license with a clean driver abstract.
- Minimum of 3 years experience as a class 5 delivery driver in a time-sensitive, customer interfacing environment preferred.
- Experience operating a 26-foot cube truck;
- Experience operating a tailgate is an asset;
- Experience or comfortable using an on-board GPS navigation system.
- Must agree to a criminal background and credit check.

**CORE COMPETENCIES**:

- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

EDUCATION
- Completion of secondary school is preferred or equivalent experience.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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