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Customer Experience Specialist- Ticket Operations

4 months ago

Regina, Canada Saskatchewan Roughriders Full time

Are you passionate about customer service and want to explore a fact paced, community focused industry? Are you looking for a dynamic work environment where you get to directly impact the success of the team? We have an opportunity for you

As a Customer Experience Specialist, you will provide front line support of information and sales to Rider Nation. This will include support for home games, Rider programs and various events. You will be the fans direct liaison to setting them up for an amazing game day experience

Key responsibilities include, but are not limited to:

  • Handle customer ticket inquires and transactions in person, by email, or over the phone in a professional and courteous manner
  • Ensure high quality customer service satisfaction
  • Balance and account for cash and debit/credit receipts
  • Organize and distribute will-call tickets
  • Other responsibilities based on programs and needs during the season
  • Miscellaneous duties as assigned

Requirements

Qualifications:

  • One to two years of experience in customer service focused business environment
  • Proven ability to act professionally in responding to customers and problem solving
  • Experience taking payments in cash or using a debit/credit machines
  • Proficient computer skills, including spreadsheets and ticketing database is an asset
  • High attention to detail, accuracy and organizational skills
  • Proven communication skills
  • Quick thinker and responds positively to changing priorities in a fast-paced, exciting work environment
  • Ability to work as part of team and independently as needed

This role will be required to be available:

  • Week day shifts- if available
  • Rotating Saturday shifts
  • All Roughrider home games
  • Roughrider special events
  • This is a casual position and hours are not guaranteed.

Benefits

Our employees are empowered to make a difference not only in the community, but in our business operations as well. It is our “secret” to a happy workplace. To do that, the Riders foster a culture that values respect, teamwork, hustle, hard work and fun (it is football after all).

The Saskatchewan Roughriders are advocates for equity and inclusion and want our workforce to reflect the diversity that makes our province strong. YOU are Rider Nation, and we want the growth of our team to reflect all the amazing talents Saskatchewan has to offer.

We acknowledge the time and effort that is required to apply and thank all applicants for their interest, however only those chosen for an interview will be contacted.