Warranty Service Coordinator

3 weeks ago


Oshawa, Canada Sorbara Group of Companies Full time

Sorbara is looking for a Warranty Service Coordinator to join our growing team

**About Sorbara Group of Companies**:
Over 80 years, we’ve become an established real estate, planning, development, construction, investment, and management firm that’s known for delivering well-designed spaces in the communities where people live, work and play. This has positioned us for continued success by giving us firsthand experience with changes in the market and the expertise to adapt with agility. As we look toward the future, we embrace opportunities to innovate and further strengthen our legacy.

As a respected, family-run company with 80 years of experience, we’re always looking for exceptional people who share our commitment to quality, integrity and innovation. Take your career to the next level by joining our growing team

**The Position**:
Reporting to the Service Manager, the Warranty Service Coordinator is responsible for overseeing the warranty needs of the Warranty Service Department to ensure that PDI, 30-day, Year-End, 2nd Year, and QA inspections are conducted in a timely manner. This is a full-time position on site in Oshawa, Ontario.

The following is a list of the major responsibilities of the Warranty Service Coordinator:

- Work with Service Manager and Service Team to ensure all inspection needs are being addressed in a timely manner.
- Work with Service Manager to schedule inspections on behalf of the Service Department, ensuring Tarion-mandated timelines are adhered to which includes: PDI appointments with purchasers prior to occupancy, 30-Day inspection appointments with homeowners within 45 days of occupancy, Year-End inspection appointments with homeowners within 30 days of receiving request, Second-Year inspection appointments with homeowners - as required - within 30 days of receiving request, and MSD inspection appointments with homeowners - as required - within 2 weeks of receiving request.
- Work with the Service Team as well as our trade partners to ensure in-home work is scheduled appropriately (in as few appointments as possible). All work to be completed in accordance with Tarion timelines and guidelines.
- Review work orders completed by the Service Technicians and following up with homeowners to ensure completion of work.
- Ensure the system (Newstar) is maintained and kept up-to-date. This includes checking daily for new purchaser warranty lists and ensuring all deficiencies are logged, tracked, and being managed in the system.
- Organize and maintain purchaser lot files for Warranty Service Team to ensure all relevant data related to a lot/unit is readily reviewed and accessible.
- Responsible for providing excellent customer service to our homeowners while maintaining a professional demeanor.
- Work with the Service Manager to prepare and/or oversee preparation of weekly/monthly reports for Senior Management outlining ongoing warranty performance and measures being taken to address difficult files.
- Keep the Service Manager up-to-date with all at-risk files (e.g.: potential conciliation/LAT, extremely demanding homeowner, high-value repairs, etc.).
- Other duties not mentioned above as determined by the needs of this role as well as the Warranty team.

**Qualifications**:

- Ability to work effectively and efficiently in a team setting as well as individually.
- Excellent verbal and written communication skills.
- Previous experience in the new home construction industry considered an asset.
- Previous customer service experience considered an asset.
- Previous Newstar experience is considered an asset.

**What We Offer**:
Sorbara offers employees competitive compensation plans and benefits coverage, as well as wellness and mental health resources including an Employee Assistance Program, Telemedicine and Mental Health Navigator to support the mental and physical well-being of our employees.

The Sorbara Group of Companies welcomes diversity in the workplace and, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sorbara is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the recruitment process, Human Resources, and/or the Hiring Manager will work with applicants requesting accommodation.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Oshawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally authorized to work in Canada?
- The position is located in Oshawa, Ontario, Canada. Are you able to work on site full-time?

Work Location: One location


  • Warranty Coordinator

    2 weeks ago


    Oshawa, Canada The Minto Group Full time

    **Warranty Coordinator** **Toronto, Ontario** **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment...

  • Sales Account Manager

    2 weeks ago


    Oshawa, Canada Lubrico Warranty Inc. Full time

    **Why Join Lubrico?** Lubrico Warranty is the leader in the aftermarket vehicle warranty industry. Founded in 1977, we started the industry and continue to define it with cutting-edge warranty programs. Come join our energetic, creative and talented team! Your future begins here. **Who Are We Looking For?** This position requires an ambitious self-motivated...


  • Oshawa, Canada Fraser Auto Group Full time

    **Job Summary**: Review and complete warranty claims. Uses technical information sources as needed to complete claims. Reviews, corrects and resubmits claims that have been rejected. Maintains complete and accurate records for warranty claims. Uses computer to submit warranty claims through OWS and to manage information. Co-ordinates and works effectively...

  • Service Coordinator

    1 month ago


    Oshawa, Canada Stage Windows & Doors Full time

    Salary: Grow with us as a Service Coordinator at Stage Windows & Doors! **Company Overview**: Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom...

  • Service Coordinator

    2 days ago


    Oshawa, Canada Stone River Windows + Doors Full time

    **Service Coordinator - Windows and Doors** Stone River Windows + Doors, a premium dealer of Andersen and Dashwood windows and doors in Durham and the GTA, is looking for a full-time Service Coordinator. **Job Description**: - Handle all service, warranty and parts related requests - Communicate product quality deficiencies to suppliers - Order parts and...


  • Oshawa, Canada Batavia Developments Inc Full time

    Home Builder looking for service coordinator to arrange and coordinate repairs on new homes. Must have post secondary education and work with mínimal supervision. Knowledge of Tarion new home warranty program would be an asset. Must have good customer service skills. Knowledge of word, excel and power point a must. Willing to do help out in the...

  • Service Manager

    1 month ago


    Oshawa, Canada Stage Windows & Doors Full time

    Salary: **Position Summary**: The Service Manager will play a vital role by overseeing the workflow management of the after sales service department ensuring quality of service, warranty management, scheduling, and overall performance of department. The Service Manager will provide leadership and direction to facilitate and streamline after sales service...


  • Oshawa, Canada Clarington KIA Full time

    The Service Appointment/Internal Coordinator will ensure that all service appointment bookings are completed accurately and in a timely fashion. This role involves documentation of vehicle concerns that are established through listening to customers and by asking probing questions. Organizing the completion and accuracy of Internal work for deliveries and...

  • Project Coordinator

    6 days ago


    Oshawa, Canada City of Oshawa Full time

    **Job Title**:Regular Full-Time Project Coordinator **Posting Number**:004850 **Department**:Safety and Facilities Services Department **Branch**:Facilities Management Services **Location**:City Hall **Posting Start Date**:2024/06/11** Posting End Date**:2024/06/25 by 4:30pm **Employment Group**:CUPE 251** Salary Grade**:10, $41.96 - $46.61 **Standard...

  • Service Coordinator

    2 months ago


    Oshawa, Canada GCBS Group Full time

    **Join Our Team: Service Coordinator** **Company Overview**: GCBS Group is a leading service provider in Durham Region and The Greater Toronto Area (GTA), offering a diverse range of building services to our valued customers. **Position**: We are seeking a proactive, detail-oriented, and dynamic Service Coordinator to join our fast-paced team. As a Service...


  • Oshawa, Canada Durham Community Health Centre Full time

    **Job Posting **Employment Status: Permanent fulltime** **Position Status: This is a Non-Bargaining Unit position.** **Hours of Work**:Monday-Friday, 35 hours per week **Positions Report to: Manager, Infrastructure and Operations** **Primary work location: Oshawa location - 115 Grassmere Ave. (May be required to work remotely and/or** at other DCHC...

  • Service Technician

    2 months ago


    Oshawa, Canada Sorbara Group of Companies Full time

    Sorbara is looking for a Service Technician to join our growing team! **About Sorbara Group of Companies**: The Sorbara Group of Companies is a pioneering force in Ontario’s real estate industry. Having operated commercial, industrial, office and retail properties, managed residential rentals and built high-rise and low-rise communities for several...


  • Oshawa, Canada Oak Ridge Building Solutions Inc. Full time

    Oak Ridge Building Solutions is a leading provider of electrical services known for its commitment to excellence and customer satisfaction. We are currently seeking a motivated and organized individual to join our team as an Electrical Service Dispatch and Coordinator. If you have a passion for efficient coordination and excellent customer service, we want...


  • Oshawa, Canada Stoneridge Property Management Full time

    Start Date: ASAP Work for a successful Property Management Company within Durham Region. Area of Work: Durham Region (Whitby, Oshawa, Bowmanville, Ajax & Pickering). There may be some travel to Lindsay, Port Hope, Peterborough on very rare occasions. Must own vehicle and license, NOT OPTIONAL **TENANT SERVICES COORDINATOR** Stoneridge Property Management...

  • Alignment Coordinator

    1 month ago


    Oshawa, Canada General Motors Full time

    **Job Description**: There’s never been a more exciting time to work at GM’s Oshawa Assembly. At Oshawa Assembly, we’re starting a brand-new chapter and are already building both the Chevrolet Silverado HD and LD trucks in less than a year. We’re on the journey to achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion,...

  • Service Technician

    2 months ago


    Oshawa, Canada Sorbara Group of Companies Full time

    Sorbara is looking for a Service Technician to join our growing team! **About Sorbara Group of Companies**: The Sorbara Group of Companies is a pioneering force in Ontario’s real estate industry. Having operated commercial, industrial, office and retail properties, managed residential rentals and built high-rise and low-rise communities for several...


  • Oshawa, Canada TEAM Group Full time

    **About Us** **TEAM Group** was founded in 1982, with headquarters in Markham, Ontario. We offer industrial cleaning, facility maintenance, and shutdown services to thousands of client locations throughout North America, Europe, and Asia. Some of the industries we service include automotive, manufacturing and healthcare. We are committed to safety,...


  • Oshawa, Canada Ontario Tech University Full time

    **Coordinator, Ancillary Services** **Tracking Code: req1067** **Faculty/Department**: Office of VP, Administration **Number of Positions**:1 **Appointment Type**: Full-Time Continuing **Hours of Work**: 35 hours per week **Salary Range**:Level 7 - Starting Salary, Step 1 $54,848 **Posting Date**:March 27, 2024 **Closing Date**: April 10, 2024 **Job...


  • Oshawa, Canada Keller Williams Energy Real Estate, Brokerage Full time

    **Your job title**:_**Agent Services Coordinator**_ **Where you will work**:_**Keller Williams Energy**_ **Direct Supervisor: Dawn Enright** **Who are we?** - Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Energy...


  • Oshawa, Canada General Motors Full time

    **Job Description**: **On-site**:This position requires an employee to be on-site on a full-time basis. **The Role** The Plant Assembly Verification Coordinator is a single-point assembly plant contact for the Assembly Verification Group (AVG). The role requires thorough understanding of vehicle electronics, vehicle diagnostics and test equipment computer...