Enrolment Services Coordinator Ii

4 weeks ago

Oshawa, Canada Ontario Tech University Full time

**Enrolment Services Coordinator II - Limited Term**

**Tracking Code: req729**

**Faculty/Department**: Office of the Registrar

**Number of Positions**:1

**Appointment Type**: Limited Term 13 months

**Hours of Work**: 35 hours per week

**Salary Range**:Level 7 - Starting Salary, Step 1 $54,848

**Posting Date**:July 20, 2023

**Closing Date**: August 2, 2023

**Job Summary**:
**Nature of work**:

- This position reports to the Manager, Enrolment Services.
- Fast-paced environment; work under pressure; high attention to detail required; deadline-driven; highly collaborative.

**Responsibilities/accountabilities**:

- Maintain working knowledge base of all departments in the Office of the Registrar to provide information, perform student service transactions and give timely referrals to area specialists, academic advisors and other Ontario Tech services.
- Troubleshoot client problems effectively, identify and analyze any student escalations and provide accurate solutions or referrals to management or area experts.
- Resolve and answer 75% of client inquiries in-person or over the phone.
- Delegate paperwork to processors and to area experts to complete student files using BDMS, and the OSAP portal.
- Review all incoming student appeals and have authority to be the first level of triage for accepting or denying appeals based on documentation.
- Processing of transactional requests, reviewing submitted paperwork, providing current information and triaging appeals for OSAP administration.
- Facilitate the registration process by providing accurate information and direction.
- Respond to students requests for information about and access to their student records.
- Process student account payments and provide information regarding payment processes and deadlines.
- Responsible for functional support for all registration departments including OSAP processing, communications, registrarial functions, admissions and records.
- Support campus ID services.
- Provide in-person (when on-campus) and webinar presentations to high schools, faculty advisors and students on registration activities and financial literacy.
- Other duties as assigned by the Manager.

**Required Skills**:

- Excellent customer service skills;
- Ability to work in a high-pressure environment and maintain composure;
- Excellent systems knowledge (i.e. Banner, Google Docs, BDMS, One-Key and Q-Nomy an asset);
- Exceptional oral and written communication skills;
- Excellent attention to detail with a high level of accuracy;
- Friendly with a high-level of empathy and compassion;
- Ability to prioritize;
- Ability to work independently and in a collaborative team environment;
- Time management;
- Ability to take initiative;
- Strong organizational skills;
- Strong judgment, flexibility and adaptability;
- Ability to work in a fast paced environment;
- Demonstrated ability to establish and maintain collaborative relationships;
- Ability to work with and communicate with a diverse clientele;
- Strong tact and negotiation skills;
- Integrity and the ability to maintain confidential information;
- Advanced skills in using software and computer programs such as Windows, Microsoft Office, Excel and PowerPoint and have the ability to learn new programs.

**Required Education**:

- Required completion of a formal 3-year post-secondary/college program; program relating to business, human resources, or communications preferred.
- Desirable: Bachelor’s degree.
- Verification of Academic credentials may be required

**Required Experience**:

- Over 3 years and including 5 years’ related experience in a university Office of the Registrar setting.
- Microsoft Office, Excel and PowerPoint, with the ability to learn new programs, as required.
- Advanced systems knowledge (Banner, BDMS, One-Key, Q-nomy, etc.); willingness to learn new systems.

**How to Apply**:
Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s Accessibility Policy

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

**Job Location**: Oshawa, Ontario, Canada

**Expected Start Date**: 8/28/2023

**Expected** End Date**: 10/11/2024

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