Coordinator, Business center

4 weeks ago

Québec City, Canada Banque Laurentienne Full time

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

Reporting to the Senior Manager, Client Experience, the incumbent supports the different business centres in connection with managing clients. He/she acts as a key contact person for the CBC's customer service. In support of the account managers team, the incumbent is responsible for preparing ancillary documentation for account managers, file compliance and follow-ups. The incumbent may also be assigned to special projects related to compliance, customer service, or certain programs specific to commercial clients.
Responsibilities :
  • Be responsible for greeting clients and providing top-quality customer service within a Commercial Banking Centre
  • Follow-up and handle documents related to the opening of commercial clients' transactional products
  • Efficiently answer calls received at the Commercial Banking Centre and provide courteous, high-quality service
  • Provide clients with information on documentation or file progress and offer first-level support with regard to the Bank's products and services
  • Provide administrative support to account managers of a Commercial Banking Centre
  • Prepare ancillary documentation for account managers or clients, send required forms and documents and ensure follow-up
  • Help the business development team by performing any administrative tasks
  • Communicate directly with clients to schedule meetings or follow-up on files
  • Liaise between the Commercial Banking Centre and the Operational Excellence segment
  • Work with account managers to resolve administrative or operational issues
  • Properly complete, update and archive all reports necessary for the required controls
  • Perform all tasks of a similar or general nature requested by his/her superior or required for the position

Qualifications :
  • College diploma (DEC) in business administration, accounting or a related field
  • Minimum 3 years' customer service experience, including at least 1 year working with commercial clients
  • Basic knowledge of the operations of a commercial financing centre
  • Ability to manage and prioritize numerous competing requests
  • Excellent customer service skills
  • Enthusiasm
  • Thoroughness
  • Autonomy
  • Drive
  • Team spirit

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you. 

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