Customer Service Representative

4 weeks ago

Burlington, Canada Watson Building Supplies Full time

RESPONSIBILITIES 

Act as an ambassador of the company with all employees and customers Maintain an emphasis on a safety culture, customer service, and efficiency as a top priorities Work with other team members (dispatch, warehouse, and delivery) to ensure a high level of effectiveness Assist with business development through phone sales – contacting key or dormant accounts to promote products and services Assist outside sales with job quoting and sales administration Ad hoc reporting and tracking of sales activity Customer service and communication – in store sales and other Store administration, inventory and maintenance – Invoices, accuracy, and cycling Open document management of POs, SOs, Transfers, and Credits Communicate issues and successes to appropriate superior(s) in a timely manner Communicate all information and instructions respectfully Follow all regulations and company policies and procedures Other duties as assigned

Skills and Qualifications

Health and safety conscious Ability to take direction and promote a team atmosphere at all times University degree or diploma in business or equivalent experience and on the job training Previous experience in building materials supply industry preferred High degree of reading, writing, numeracy, and oral communication skills (speak, read, and write in English) Pleasant phone manner Ability to problem solve, prioritize, and manage multiple assignments Strong computer skills and ability to use Excel (pivot tables and reports), Outlook, PowerPoint, and Word High attention to detail Ability to work under pressure and comfortable with tight deadlines and customer demands Ability to cope with last minute changes A positive attitude Ability to work independently and as team Physical requirements include Sitting for long periods of time Ability to lift and carry up to 20 lbs. Climbing up and down stairs(houses and trucks) Bending and standing with weight

Compensation

Wages - Competitive Base  Bonus Benefits Health Benefits - Company paid including drug coverage, dental, vision, disability, and life insurance Retirement savings Perks - Employee recognition programs, company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more

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