Bilingual Facilities Coordinator

Found in: Talent CA C2 - 7 days ago

Edmonton, Canada BGIS Full time

Who We Are
 
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

SUMMARY

The Bilingual Facilities Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. 

KEY DUTIES & RESPONSIBILITIES

Service Delivery

Manage work orders to completion in BGIS or client-based web application. Vendor relationship management. Facilitate alignment of client required services with contracts, schedules, and Pos. Review of work orders to determine if invoiceable or non-invoiceable. Schedule access for internal and external service providers with the facility when required. Prepare weekly/monthly summaries of work order performance for internal and external service providers. Follow up with internal and external service providers to ensure all SLA’s are achieved. Ensure client required supporting documentation for quote and invoice submissions are provided. Review and submit all estimates to the required approver(s) following client quote process.  Submit Comply Works requests. Other duties as assigned.

Data Integrity

Adheres to processes and company standards. Maintain a database of requests to meet reporting and analysis requirements. Report Intelex incidents.

Memorable Customer Experiences

Establish and maintains working relationships with Clients and service providers. Review CSAT.

KNOWLEDGE & SKILLS

Knowledge of RealSuite and other BGIS applications. (1-3 years experience) Strong customer-oriented skills. (1-3 years experience) Strong administrative and organizational skills. (1-3 years experience) Analytical and problem solving skills. (1-3 years experience) Ability to work independently. (1-3 years experience) Strong attention to detail and data accuracy. (1-3 years experience) Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience) Experience working in a Shared Service environment. (1 year experience)

Licenses and/or Professional Accreditation

None required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

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