Client Service Administrator
3 weeks ago
- Location: North York, ON (Hybrid)
- Job type: Long Term | Full-time | Permanent
- Build relationships with clients and creditors through both inbound and outbound calls, emails, and returning voicemails
- Assist clients to meet their payment commitments
- Process creditor balance verifications and resolve discrepancies
- Complete monthly reports and tasks to ensure accounts are serviced in a timely manner
- Schedule credit counselling appointments for first-time callers as well as review appointments for existing clients
- Assume responsibility for professional development by staying up to date on current developments in the field of credit counselling
- Other duties as assigned by management including, but not limited to, classifying inbound documents, responding to general email inquiries, and assisting with outbound communications
- Mu st be legally eligible to work, and reside in Canada
- Strong command of the English language (English/French bilingualism is an asset)
- Exceptional customer service and interpersonal skills
- Impeccable time management and ability to self-manage responsibilities
- Extremely detail-oriented with proven organizational skills
- Enjoys working with a multicultural public in a personable and empathetic manner
- Strong relationship building skills with internal and external stakeholders
- Strong interest in learning about personal finance
- Must be bondable
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