Supervisor, Operational Administrative Support

4 months ago

Burnaby, Canada BC Housing Full time

POSITION SUMMARY

Reporting to the Manager, Operations Business Management, the Supervisor, Administrative Support is responsible for leading and overseeing a centralized operations administrative team focusing on both branch and commission-wide administrative functions and facilities management and maintenance ensuring the efficient operation of the branch and commission by supervising administrative staff, managing branch specific and commission-wide administrative processes including calendar management, P-Card administration, purchasing and PO processing to support various managerial levels within the branch, and providing provincial oversight to commission-wide administrative policies and processes. 
He/She/They manage centralized clerical support services by deploying staff resources as needed to locations within the Lower Mainland and provides recommendations and input to the Manager, Operations Business Management, on resource requirements and determines staffing resources to manage centralized administrative support for all operational services business areas and the commission. The position collaborates with Occupational Health and Safety department (OHS), Security and Emergency Services (SES) to establish and execute procedures and protocols to maintain facility-related services, including maintenance, keyscan, and alarm systems, janitorial services, and space planning. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

Bachelor's degree in commerce or business Administration or a related field.  Considerable experience in administrative support or office management in a large/complex organization. Considerable experience in leading and mentoring administrative support teams.  Or an equivalent combination of education, training, and experience acceptable to the Employer. 

  KNOWLEDGE, SKILLS AND ABILITIES:

Considerable knowledge of administrative procedures and practices in a large complex organization. Excellent organizational and multitasking abilities. Exceptional customer service, oral and written communication, presentation, consultative, consensus building, conflict resolution, leadership, and interpersonal skills. Exceptional analytical, strategic, critical thinking, time management and problem-solving skills. Proficient in office software applications and tools including Microsoft Office products and other resource booking softwares (OfficeBooking, HubSpot, Calendly, etc.) Strong problem-solving skills and the ability to adapt to changing priorities and excellent ability to anticipate needs and schedule administrative resources. Strong leadership skills with high attention to detail, and the ability to ensure efficient functioning of operational processes and facilities. Emapthetic, non-judgemental with an ability to work and collaborate with individuals from various cultural backgrounds and communicate sound business decisions. Ability to mentor, coach and motivate staff in a team setting. Exceptional ability to plan, manage, and allocate administrative resources to support accomplishment of branch goals and establish positive relationships across various departments. Ability to work collaboratively across all levels of the organization. plan, manage and lead at both the strategic and operational levels in a multi-faceted environment. Ability to travel to various sites regularly and access to reliable transportation. Tier 1 CRC. 

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