Call Center Agent
3 weeks ago
Essential Job Functions:
Taking inbound technical support and customer service inquiries from our customers, through phone/email/chat or other similar avenues Thoroughly troubleshooting a wide variety of topics related to Clearview product Creating and resolving tickets for support Supporting fellow agents with any questions they are unable to resolve Placing outbound calls to customers to provide updates and follow-up Executing on special projects as neededRequirements:
Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S. Evening and weekend shifts are scheduled on a rotating basis Bi-lingual in French is reuired Previous customer service experience required Professional in all internal and external interactions Comfortable using technology and learning new software applications An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion Good general computer and internet skills Strong attention to detail Outstanding interpersonal skills, with emphasis on customer focus, teamwork, and relationship-building A background in food service, retail, or other service-oriented industries preferred
The hourly range of $ is just one component of Panasonic's Total Package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location.
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Call Center Agent
4 weeks ago
Fredericton, Canada Panasonic Corporation of North America Full time**Essential Job Functions**: - Thoroughly troubleshooting a wide variety of topics related to Clearview product - Creating and resolving tickets for support - Supporting fellow agents with any questions they are unable to resolve - Placing outbound calls to customers to provide updates and follow-up - Executing on special projects as...
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