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New Patient Coordinator
4 weeks ago
docbraces has a new, exciting full-time opportunity We are expanding and are now looking for
one Bilingual (English/French) Call Center Agent to join our Fredericton, NB team. Canadian
Orthodontic Partners support a national network of community-based clinics in delivering
personalized Orthodontic treatment. We provide an enhanced level of patient care and service
experience in our clinics putting patient care above all else. Come join a team that shares,
collaborates and learns with a vision of becoming the icon of orthodontic excellence by building
self-esteem, one beautiful smile at a time.
- Fluency in English and French is a requirement for this position.
- This position is Monday to Friday, with day and afternoon shifts between 8:00am to
- 9:00pm.
- Wages: Bilingual French/English - $18/hr - 22/hr
- This position is hybrid or remote role, based out of NB or ON.
Key Responsibilities:
- Place outbound follow-up calls to warm sales leads in a consistent and professional
- manner.
- Receive calls from prospective patients via telephone to help them book their
- consultation appointment
- Contact prospective patients who have requested a consultation appointment online
- Communicate to patients about our benefits, and values in order to schedule the
- consult.
- Explain what their first consult will entail
- Reschedule patient consultation if there is a conflict
- Working with computer patient management system: look up information, data entry,
- appointment scheduling
- Navigate and update multiple online tools and applications.
- Act as an advocate for our services and business model.
- Identify and overcome objections and concerns.
- Provide great customer experience that will exceed callers’ expectations.
Requirements:
- Fluency in English and French is a requirement for this position.
- Contact Centre background preferred
- Excellent listening skills and the ability to ask probing questions, understand concerns,
- and overcome objections
- Excellent interpersonal, written, and oral communication skills.
- Possess typing speed/accuracy
- Have the ability to achieve targets as required
- Effectively manage multiple priorities and adapt to change within a fast-paced business
- environment
- Must possess a professional and friendly attitude and be able to quickly develop a
- rapport with customers over the phone.
- Ability to learn and navigate computer software quickly.
We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.
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