New Patient Coordinator

4 weeks ago

Fredericton, Canada Canadian Orthodontic Partners Full time

docbraces has a new, exciting full-time opportunity We are expanding and are now looking for

one Bilingual (English/French) Call Center Agent to join our Fredericton, NB team. Canadian

Orthodontic Partners support a national network of community-based clinics in delivering

personalized Orthodontic treatment. We provide an enhanced level of patient care and service

experience in our clinics putting patient care above all else. Come join a team that shares,

collaborates and learns with a vision of becoming the icon of orthodontic excellence by building

self-esteem, one beautiful smile at a time.


  • Fluency in English and French is a requirement for this position.
  • This position is Monday to Friday, with day and afternoon shifts between 8:00am to
  • 9:00pm.
  • Wages: Bilingual French/English - $18/hr - 22/hr
  • This position is hybrid or remote role, based out of NB or ON.


Key Responsibilities:

  • Place outbound follow-up calls to warm sales leads in a consistent and professional
  • manner.
  • Receive calls from prospective patients via telephone to help them book their
  • consultation appointment
  • Contact prospective patients who have requested a consultation appointment online
  • Communicate to patients about our benefits, and values in order to schedule the
  • consult.
  • Explain what their first consult will entail
  • Reschedule patient consultation if there is a conflict
  • Working with computer patient management system: look up information, data entry,
  • appointment scheduling
  • Navigate and update multiple online tools and applications.
  • Act as an advocate for our services and business model.
  • Identify and overcome objections and concerns.
  • Provide great customer experience that will exceed callers’ expectations.


Requirements:

  • Fluency in English and French is a requirement for this position.
  • Contact Centre background preferred
  • Excellent listening skills and the ability to ask probing questions, understand concerns,
  • and overcome objections
  • Excellent interpersonal, written, and oral communication skills.
  • Possess typing speed/accuracy
  • Have the ability to achieve targets as required
  • Effectively manage multiple priorities and adapt to change within a fast-paced business
  • environment
  • Must possess a professional and friendly attitude and be able to quickly develop a
  • rapport with customers over the phone.
  • Ability to learn and navigate computer software quickly.

We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.

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