New Patient Coordinator

4 weeks ago

Fredericton, Canada Canadian Orthodontic Partners Full time

docbraces has a new, exciting full-time opportunity We are expanding and are now looking for
one Bilingual (English/French) Call Center Agent to join our Fredericton, NB team. Canadian
Orthodontic Partners support a national network of community-based clinics in delivering
personalized Orthodontic treatment. We provide an enhanced level of patient care and service
experience in our clinics putting patient care above all else. Come join a team that shares,
collaborates and learns with a vision of becoming the icon of orthodontic excellence by building
self-esteem, one beautiful smile at a time.

Fluency in English and French is a requirement for this position.
This position is Monday to Friday, with day and afternoon shifts between 8:00am to
9:00pm.
Wages: Bilingual French/English - $18/hr - 22/hr
This position is hybrid or remote role, based out of NB or ON.

Key Responsibilities:
Place outbound follow-up calls to warm sales leads in a consistent and professional
manner.
Receive calls from prospective patients via telephone to help them book their
consultation appointment
Contact prospective patients who have requested a consultation appointment online
Communicate to patients about our benefits, and values in order to schedule the
consult.
Explain what their first consult will entail
Reschedule patient consultation if there is a conflict
Working with computer patient management system: look up information, data entry,
appointment scheduling
Navigate and update multiple online tools and applications.
Act as an advocate for our services and business model.
Identify and overcome objections and concerns.
Provide great customer experience that will exceed callers’ expectations.

Requirements:
Fluency in English and French is a requirement for this position.
Contact Centre background preferred
Excellent listening skills and the ability to ask probing questions, understand concerns,
and overcome objections
Excellent interpersonal, written, and oral communication skills.
Possess typing speed/accuracy
Have the ability to achieve targets as required
Effectively manage multiple priorities and adapt to change within a fast-paced business
environment
Must possess a professional and friendly attitude and be able to quickly develop a
rapport with customers over the phone.
Ability to learn and navigate computer software quickly.
We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.

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