Account Manager
4 weeks ago
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust in Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Working with us, you'll have the opportunity to build an exciting career with a team of knowledgeable associates providing products and services to the Construction, Manufacturing, Geotechnical, Concrete, and Forming industries. Our team is comprised of 1,000 associates in 65+ locations, proudly supporting more than 25,000 customers across Canada
What We Offer:
- Comprehensive Benefits Packages starting on your first day of employment
- RRSP Matching Plan.
- Competitive Salary.
- Career Growth Opportunities and Internal Learning Centre.
- Wellness Programs & Tuition Reimbursement.
- And MORE
Job Summary:Primarily responsible for profitably growing sales in assigned customer base and achieving assigned sales growth targets. Prospecting for new accounts and increasing core and cross-sell opportunities within existing customers. Relentlessly driving customer success and delivering a seamless customer experience by leveraging the power of White Cap tools and resources. This position requires the operation of a Company Vehicle or a Personal Vehicle, and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
Major Tasks, Responsibilities and Key Accountabilities
- Conducts business out in the field via face-to-face interactions with both potential and existing customers.
- Increases customer value through cross-selling.
- Teams with individuals within the sales organization and key Shared Service support personnel to execute sales growth initiatives.
- Forecasts, prospects, and bids for new business to include customers, markets, and additional service opportunities.
- Develops and sustains sales relationships with key decision-makers and influencers on all levels of an organization.
- Partners with customers, vendors, Credit, and A/R to quickly resolve customer service issues.
- Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.
- Maintains and submits all required sales administration reports. Regularly attends company meetings.
- Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
- Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
- May provide general guidance/direction to or train junior level support or professional personnel.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
- Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.
- Knowledge of Miller Heiman’s Strategic Selling and Large Account Management Process concepts.
- Prior experience in telesales and possession of proven phone sales skills.
- Knowledge in company product line.
About White Cap Canada Inc.:
We have combined Brafasco, Brock White Canada, and National Concrete Accessories to better serve Canadian companies coast-to-coast under the White Cap brand. We are excited about this combination that leverages the same great people, services, and ever-expanding product lines you've come to trust over more than 50 years from each legacy brand for an improved overall customer experience. With over 65 locations, our team is comprised of over 1,000 associates proudly serving more than 10,000 customers across Canada. Although it is a relatively new name in Canada, you can find more than 400 White Cap locations proudly serving contractors across the United States. With our deep roots in the Canadian market, our mission remains unchanged – to become the trusted industry partner that our customers can rely on for all their construction and industrial needs.
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