Account Manager

2 weeks ago

Fredericton, New Brunswick, Canada White Cap Canada Inc. Full time
About White Cap Canada Inc.

We are a leading provider of construction and industrial products and services in Canada, with over 65 locations and a team of over 1,000 associates. Our mission is to become the trusted industry partner that our customers can rely on for all their construction and industrial needs.

Job Summary

We are seeking a highly motivated and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for profitably growing sales in assigned customer base and achieving assigned sales growth targets. You will prospect for new accounts and increase core and cross-sell opportunities within existing customers.

Main Responsibilities
  • Conduct business out in the field via face-to-face interactions with both potential and existing customers.
  • Increases customer value through cross-selling.
  • Teams with individuals within the sales organization and key Shared Service support personnel to execute sales growth initiatives.
  • Forecasts, prospects, and bids for new business to include customers, markets, and additional service opportunities.
  • Develops and sustains sales relationships with key decision-makers and influencers on all levels of an organization.
  • Partners with customers, vendors, Credit, and A/R to quickly resolve customer service issues.
  • Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.
  • Maintains and submits all required sales administration reports. Regularly attends company meetings.
Nature and Scope
  • Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
  • Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
  • May provide general guidance/direction to or train junior level support or professional personnel.
Work Environment
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Typically requires overnight travel less than 10% of the time.
Education and Experience
  • Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.
Preferred Qualifications
  • Knowledge of Miller Heiman's Strategic Selling and Large Account Management Process concepts.
  • Prior experience in telesales and possession of proven phone sales skills.
  • Knowledge in company product line.

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