Resident Experience Manager

4 weeks ago

Ancaster, Canada Shannex Incorporated Full time
Job Number: J- Job Title: Resident Experience Manager Job Category: Operations Management Job Type: Permanent Full Time Date Posted: November 27, Closing Date: December 16, Work Location: Parkland Ancaster Schedule: Non-Rotational (M-F) Number of Positions: 1

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Resident Experience Manager to join our Parkland Ancaster team based in Ancaster, Ontario.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:


• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Maintains quality and resident satisfaction of the Parkland of responsibility
• Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service.
• Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices.
• Oversees the orientation of new Residents to Parkland through established standards.
• Provides leadership and direction to housekeeping and hospitality services team. Accountable for management and performance of both departments.
• Manages the professional development of all Team Members within the housekeeping and hospitality services department.
• Oversees operating budget and spending processes of the food and beverage department
• Directs safety & wellness culture of housekeeping and hospitality services team.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A University Degree or equivalent experience in Business Administration, Hospitality Management, or similar education.
• 2-3 years in a management role within Hospitality or Seniors Living environment
• You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment.
• Alzheimer’s Disease and other Dementia Care Course considered an asset.

About Us

It all began in when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

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