Concierge

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a **Concierge** to join our Parkland Ancaster team based in Ancaster, Ontario.

**Meaningful Benefits**

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

- Approximate hourly wage: $20-$21.15
- Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
- Life, travel, and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety

**About the Opportunity**
- Manages resident relations and provides excellent service to all residents and visitors;
- Communicates to all residents, guests, and employees in a professional manner;
- Anticipates and responds to all resident issues/situations promptly and takes appropriate action to rectify concerns;
- Displays knowledge of all services, facilities and features of Parkland and promotes the services and facilities to residents as appropriate;
- Maintain a visible and accessible profile;
- Provides information and responds to inquiries from residents, visitors, and staff; refers to appropriate person as necessary;
- Coordinates all taxi and courtesy shuttle bookings for residents and communicates with Chauffeur and Door Attendant;
- Provide exceptional customer service to all residents and supports other departments including the dining room, sales, maintenance, housekeeping and chauffer;
- Receives all incoming packages/deliveries to the facility;
- Assists residents and families with luggage, parcels, and arranges carts/dollies as necessary;
- Maintains access control to the building and manages the main entrance in cooperation with the Door Attendant;
- Responsible for overall resident satisfaction and necessary follow up to any service concerns;
- Promote a safety culture by continuously working safely including but not limited to identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely and completing safety education.
- Committed to adhering all of Parkland’s Standards of Conduct and policies and procedures.
- Demonstrates exceptional customer service and communication skills.
- Performs all other related duties as assigned.

**About You**
- Passionate about working with seniors and have experience working in Retirement Living and/or the hospitality industry such as hotels.
- You have a high school education (or GED)
- An Office Administration/Professional Secretarial diploma or University Degree is preferred
- You have 1-2 years’ experience in a client services or administrative role
- You have strong customer service skills, a positive attitude, excellent verbal and written skills, and strong computer literacy skills.
- You are available to work a schedule of flexible hours (days and evenings) and all shifts inclusive of days, weekends and holidays.
- Advanced proficiency in the English language is required, proficiency in other languages considered an asset.

**About Us**

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.
- Great People is a core value at Shannex based on the belief that our team members